Bachelor's Degree in Computer Science / IT / Electronics / or equivalent.
(Preferred) Additional ERP certification or experience with specific ERP platforms.
Experience:
2-5 years of experience in IT support or ERP system management (preferably in manufacturing sector).
Technical Skills:
ERP system knowledge (SAP B1 / Tally / Odoo / Oracle / Custom ERP).
Networking (LAN/WAN), Windows Server, Active Directory, database basics (SQL).
Hardware & software troubleshooting.
Knowledge of data backup, antivirus, and cybersecurity practices.
Soft Skills:
Strong analytical and problem-solving skills.
Good communication and user support skills.
Ability to coordinate with multiple departments and vendors.
Key Responsibilities:
1. ERP System Management
Administer, monitor, and maintain the company's ERP system (e.g., SAP / Tally Prime / Microsoft Dynamics / customized ERP).
Coordinate with ERP vendors or developers for troubleshooting, upgrades, and new module implementation.
Manage user access rights, roles, and permissions.
Train and support end users in ERP modules (Production, Inventory, Sales, Purchase, Accounts, etc.).
Ensure data accuracy, regular backup, and reporting through the ERP system.
Analyze process gaps and suggest ERP enhancements for operational efficiency.
2. IT Infrastructure & Support
Maintain and troubleshoot computers, printers, scanners, network devices, and other hardware.
Manage LAN/WAN, internet connectivity, firewalls, and routers.
Ensure regular data backups and system security (antivirus, access control, patch updates).
Install and configure new software, hardware, and applications.
Provide day-to-day technical support to staff across departments.
3. Networking & Server Maintenance
Monitor and maintain server performance, storage, and uptime.
Ensure network security and resolve connectivity issues promptly.
Coordinate with service providers for leased lines, CCTV, and other digital systems.
4. IT Policy & Documentation
Maintain IT asset records and inventory.
Prepare and update IT-related documentation (user manuals, system configuration, etc.).
Ensure compliance with company IT policies and data protection standards.
Job Type: Full-time
Pay: ₹400,000.00 - ₹900,000.00 per year
Work Location: In person
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