to manage and support our IT infrastructure. The role involves installing, maintaining, and troubleshooting hardware, peripherals, and networking equipment. The ideal candidate will have strong technical expertise, excellent problem-solving abilities, and the ability to deliver prompt support to end-users.
Key Responsibilities
Install, configure, and maintain desktops, laptops, printers, and related IT hardware.
Perform regular maintenance, upgrades, and repairs of systems and peripherals.
Diagnose and resolve hardware/software issues efficiently.
Provide technical support to end-users via phone, email, remote tools, or onsite.
Maintain IT inventory and records of hardware assets.
Create and manage user accounts, permissions, and access as per company policies.
Support LAN/WAN infrastructure including routers, switches, and Wi-Fi.
Coordinate with vendors for procurement, repairs, and warranty claims.
Ensure compliance with IT policies, including antivirus and security updates.
Assist with IT support for employee onboarding and exit processes.
Maintain clear documentation of IT procedures and solutions.
Required Skills & Qualifications
Diploma or Bachelor's degree in Computer Science, IT, or related field.
Minimum 2 years of relevant experience in hardware and troubleshooting.
Strong knowledge of PC/laptop hardware, printers, scanners, and peripherals.
Proficiency in Microsoft Windows OS, MS Office applications, and basic networking.
Experience with system imaging, hardware diagnostics, and repair tools.
Good understanding of TCP/IP, DNS, DHCP, and LAN/WAN troubleshooting.
Strong problem-solving ability with attention to detail.
Excellent communication and interpersonal skills.
Ability to work independently and manage priorities effectively.
Job Types: Full-time, Permanent
Pay: ?20,000.00 - ?25,000.00 per month
Benefits:
Provident Fund
Work Location: In person
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