Job Description

An IT Assistant provides technical support and assistance to computer users and the IT department. Their duties include installing and maintaining hardware and software, troubleshooting issues, and managing user accounts. They also assist with network administration, inventory management, and implementing IT projects.

Key Responsibilities:

Technical Support: Provide assistance to users with hardware and software issues, both in person and remotely.

Hardware and Software Management: Install, configure, and maintain computer systems, peripherals, and software applications.

Network Administration: Assist with monitoring and maintaining network infrastructure, including system updates and security protocols.

User Account Management: Help manage user accounts, permissions, and access to systems and data.

IT Inventory Management: Maintain accurate records of IT inventory and service requests.

Project Assistance: Support IT team in the implementation of IT projects and upgrades.

Documentation: Create and maintain documentation of IT processes and procedures.

Communication: Communicate effectively with users, vendors, and the IT team.

Skills and Qualifications:

Technical Skills: Strong knowledge of computer systems, networks, hardware, and software troubleshooting.

Problem-Solving: Ability to diagnose and resolve technical issues efficiently.

Communication Skills: Excellent verbal and written communication skills to explain technical concepts clearly.

Customer Service: Ability to provide helpful and patient support to users.

Organization: Strong organizational skills to manage tasks, documentation, and inventory.

Education: An associate's degree in Information Technology or a related field is often preferred.

Experience: Prior experience in a technical support or IT assistant role is often beneficial.

Job Type: Full-time

Pay: ₹15,000.00 - ₹37,954.01 per month

Shift:

Day shift
Work Location: In person