Provide Level 2 technical support for infrastructure issues including servers, networks, storage, virtualization, CCTV.
Troubleshoot and resolve escalated incidents and service requests from the helpdesk.
Monitor and maintain infrastructure components.
Perform routine system administration tasks
Assist in deployment and configuration of new systems, hardware, and software
Manage Active Directory, DNS, DHCP, Group Policy, and related Windows Server services
Collaborate with teams to resolve complex issues
Maintain detailed documentation of systems, configurations, and processes
Participate in IT projects such as upgrades, CCTV.
Required Qualifications:
2-4 years of experience in IT support or infrastructure roles
Strong knowledge of software, hardware support
Solid understanding of networking concepts (TCP/IP, DNS, DHCP, VLANs, firewalls)
Familiarity with backup solutions, system monitoring tools, and endpoint protection
Hands-on experience with Active Directory and Office 365 administration
IT Asset Management
Ability to prioritize and resolve issues under pressure
Basic Knowledge of IT procurement
Job Type: Full-time
Pay: ₹10,002.51 - ₹36,831.82 per month
Benefits:
Health insurance
Leave encashment
Life insurance
Provident Fund
Shift:
Day shift
Work Days:
Monday to Friday
Work Location: In person
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