Job Description

IT Executive
DHL is the world's leading logistics group. We are present in 50 different countries/territories where we employ over 180,000 employees. By joining DHL Supply Chain you are joining a company that offers limitless opportunities to grow. We're proud of our supportive work environment where employees are given the tools and training they need to learn, grow and succeed. Driving employee engagement, productivity and retention across the globe. We pride ourselves on promoting a workplace where people come first.
Key Responsibilities
IT Operations Management - Manage daily IT operations including system health checks, network monitoring, hardware/software troubleshooting, and escalation handling.
New Site Setup - Lead IT infrastructure setup for new warehouse/retail sites, including cabling, server installation, LAN/WAN configuration, and coordination with vendors.
Technical Support - Provide Level 1 & 2 support for end-users, ensuring minimum downtime and prompt issue resolution across business functions.
Asset & License Management - Track IT assets, ensure license compliance, and manage AMC contracts for hardware/software.
Stakeholder Coordination - Serve as a key IT point of contact for internal departments (Ops, HR, Finance) and external partners during system rollouts or upgrades.
Compliance & Data Security - Ensure adherence to IT policies, data backup protocols, antivirus management, and cyber hygiene across locations.
Documentation & Reporting - Maintain accurate records of incidents, assets, vendor SLAs, and prepare regular IT status reports.