Job Description

Job Title: Executive - Information Technology (IT)
Department: IT
Reports to: Functional Head
Job Purpose:
To ensure the smooth functioning of all IT systems and infrastructure at the manufacturing plant, supporting production, operations, and administration through timely IT support, maintenance, and development.
Key Responsibilities:
1. IT Infrastructure Support

• Provide daily support for desktops, laptops, printers, and other IT hardware across the plant/commercial
• Troubleshoot hardware/software issues and resolve them in a timely manner.
• Coordinate with vendors for hardware servicing and replacements.

2. Network Management

• Monitor and maintain LAN, WAN, Wi-Fi, and internet connectivity within the plant/commercial.
• Address network downtime issues and ensure high uptime of connectivity.
• Assist in the setup of routers, switches, firewalls, and network security systems.

3. System Administration

• Install, configure, and update operating systems and software.
• Manage user accounts, access controls, and data backups.
• Ensure cybersecurity measures (anti-virus, patches, firewall rules) are up-to-date.

4. ERP/Software Support

• Provide first-level support for ERP systems
• Coordinate with the ERP support team for module-wise issue resolution.
• Assist in data entry, reporting, and generation of MIS as required.

5. IT Asset Management

• Maintain inventory of IT assets - hardware, software licenses, cables, etc.
• Ensure asset tagging and audit compliance.

7. Documentation and Compliance

• Maintain documentation for network diagrams, license records, and IT SOPs.
• Ensure adherence to IT policies and data protection protocols.

Qualifications & Experience:

• Bachelor's Degree in Computer Science, IT, or related field.
• 2-5 years of experience in IT support, preferably in a manufacturing setup.
• Basic knowledge of ERP systems, industrial automation, and plant IT infrastructure.

Skills Required:

• Strong troubleshooting and technical problem-solving skills.
• Good understanding of Windows OS, networking protocols, and cybersecurity.
• Ability to communicate effectively with non-technical users.
• Flexibility to work in shifts and respond to urgent plant requirements.