Provide first-level support to users experiencing technical issues with hardware,
software, and network systems.
Diagnose and troubleshoot hardware and software problems.
Respond to support requests and resolve them in a timely manner.
Manage Biometric Device Connectivity & Attendance through Portal.
Updating IT Assets on Inventory Portal.
? System Maintenance:
Perform regular maintenance tasks, including software updates, patches, and
Automated backups for Users.
Monitor system performance and ensure that systems are running efficiently.
? User Assistance:
Assist users with setting up and configuring computer systems and applications.
Provide training and guidance on using IT systems and software.
? Incident Management:
Log, track, and manage incidents and service requests using a ticketing system.
Escalate complex issues to higher-level support or specialized technicians when
necessary.
? Network Management:
Support and maintain the organization's local area network (LAN) and wide area
network (WAN).
Troubleshoot network connectivity issues and coordinate with Vendor.
? Security:
Implement and monitor security measures to protect data, software, and hardware.
Educate users on best practices for IT security and ensure compliance with company
policies.
? Documentation:
Maintain accurate records of support requests, resolutions, and IT assets.
Create and update technical documentation and user manuals.
? Collaboration:
Work closely with other IT team members and departments to ensure seamless IT
operations
Job Type: Full-time
Pay: ?22,000.00 - ?30,000.00 per month
Benefits:
Provident Fund
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.