We're seeking a young and talented IT Executive to join our Renewable Energy team in Surat. As an IT Executive, you'll play a key role in supporting our IT infrastructure and contributing to the company's growth.
Key responsibilitie
Provide first-level technical support: Act as the initial point of contact for user-reported issues via phone, email, or chat.
Troubleshoot technical issues: Diagnose and resolve basic problems related to computer systems, hardware, software, and network connectivity.
Install and configure equipment: Set up and configure new hardware and software, including operating systems and peripherals.
Escalate issues: Escalate more complex or unresolved problems to senior support team.
Perform maintenance: Conduct regular updates and maintenance on hardware and software.
Document and report: Log and document all support requests and resolutions, and provide reports as needed.
Provide user guidance: Offer basic training and advice to users on software and hardware operation.
Requirements:
0-1 year of experience in IT support or a related field
Strong understanding of computer systems, hardware, software, and networking fundamentals
Proficiency in operating systems and Microsoft Office
Excellent problem-solving, communication, and analytical skills
Ability to work independently and as part of a team
What We Offer:
Competitive salary (?20,000 - ₹25,000 per month)
Opportunities for growth and professional development in the renewable energy sector
Collaborative and dynamic work environment
Job Type: Full-time
Pay: ₹11,478.28 - ₹25,000.00 per month
Benefits:
Health insurance
Paid sick time
Provident Fund
Work Location: In person
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