Install, configure, and maintain hardware, software, servers, and network systems.
Provide technical support for PMS (Property Management System), POS, telephone systems, internet connectivity, keycard systems, and IPTV.
Ensure hotel applications and network are operational and secure.
Maintain backups, disaster recovery plans, and IT documentation.
Troubleshoot system and network issues for all departments including front office, housekeeping, F&B, and engineering.
Liaise with software and hardware vendors for service and maintenance.
Monitor and maintain user access rights, security protocols, and antivirus systems.
Assist in IT-related training for hotel staff.
Ensure compliance with data protection, GDPR, and cybersecurity standards.
Participate in IT audits and implement recommendations.
Maintain inventory of IT assets and manage lifecycle replacements.
Requirements:
Bachelor's degree or diploma in Information Technology, Computer Science, or related field.
2-4 years of IT support experience, preferably in the hospitality industry.
Familiarity with hotel systems such as Opera, IDS, Micros POS, or equivalent.
Strong understanding of LAN/WAN, TCP/IP, routers, firewalls, and VPNs.
Good knowledge of Microsoft Windows Server, Active Directory, and Office 365.
Ability to work under pressure and handle after-hours support if required.
Excellent problem-solving and communication skills.
Preferred Qualifications:
Certification in CCNA, CompTIA, or Microsoft technologies.
Experience in hotel pre-opening IT setup.
Understanding of cloud services and hotel-specific mobile apps integration.
Job Type: Full-time
Pay: ?18,000.00 - ?30,000.00 per month
Shift:
Day shift
Rotational shift
Experience:
IT support: 1 year (Required)
Work Location: In person
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