Job Description

Key Responsibilities

Manage day-to-day administration and maintenance of the CRM system. Configure, customize, and optimize CRM features to meet business requirements. Support users with troubleshooting, access requests, and technical issues. Collaborate with sales, marketing, and customer service teams to align CRM functionality with business goals. Monitor system performance, ensure data accuracy, and conduct regular backups. Generate reports, dashboards, and analytics to support management decisions. Assist in integrating CRM with other business platforms and tools. Coordinate with vendors and developers for system updates or enhancements. Maintain documentation related to processes, changes, and user manuals.
Qualifications and Skills

Bachelor's degree in Information Technology, Computer Science, or related field. 2-5 years of experience in CRM administration or IT support. Proficiency in Microsoft Dynamics, Salesforce, Zoho, or similar CRM systems. Good understanding of SQL, data migration, and system integration. Strong troubleshooting, analytical, and problem-solving skills. Excellent communication and user support abilities.
Preferred Attributes

Experience in CRM implementation or project support. Knowledge of APIs, automation tools, and workflow design. Certification in CRM platforms or IT service management is an advantage.
Job Types: Full-time, Permanent

Pay: ?11,950.42 - ?25,000.00 per month

Work Location: In person