We are seeking a skilled and motivated Hardware and Networking Engineer to manage, maintain, and support the company's IT infrastructure, including computer systems, servers, networks, and hardware components. The ideal candidate will be responsible for troubleshooting hardware and network issues, implementing upgrades, and ensuring smooth day-to-day IT operations.
Key Responsibilities:
Hardware Support:
Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.
Diagnose and troubleshoot hardware failures and coordinate repairs or replacements.
Perform system upgrades and manage hardware inventory.
Networking:
Set up and maintain LAN, wireless networks, P2P, switches, and Routers
Configure and troubleshoot network devices including Patch Pannel, Switch, firewalls.
Monitor network performance and ensure network security.
Knowledge and experience on PRI line, Lease line and Broadband configuration
Server & Systems Administration:
Support Windows/Linux servers including user access, file sharing, and backup systems.
Workgroup Network and Domain network, IP, DNS, DHCP, RDP configurations.
Perform regular maintenance and patching of systems.
User Support:
Provide technical assistance to end-users for hardware, network, and system issues.
Maintain helpdesk ticketing system and respond to incidents within SLAs.
Dialer Management:
o Configure, monitor, and maintain outbound/inbound dialer systems (Predictive, Progressive, Preview modes).
o Build and manage campaigns, call strategies, and agent skill groups.
o Implement lead imports, filter strategies, and dialing rules based on business needs.
Performance Optimization:
o Monitor real-time dialer performance and agent productivity.
o Adjust pacing, call routing, and dialing modes to improve efficiency.
o Analyze call metrics (connect rates, abandonment rates, agent utilization) and recommend improvements.
Required Skills & Qualifications:
Diploma/Bachelor's degree in Computer Science, IT, or related field.
2+ years of experience in hardware and networking roles.
Good knowledge and experience on Computer hardware troubleshooting.
Hands-on experience with routers, switches, firewalls, and Wi-Fi access points.
Strong knowledge of Windows/Linux OS, system imaging, and backup tools.
Familiarity with cabling standards and structured networking.
Basic knowledge of Dialer, Call center, BPO
Good communication and documentation skills.
Good team player.
Preferred Certifications (Optional but Beneficial):