Installation, configuration, and maintenance of desktops, laptops, printers, scanners, and other IT peripherals.
Troubleshoot and resolve issues related to hardware failures and malfunctions.
Maintain inventory of IT assets and ensure timely repair/replacement.
Networking Support
Provide first-level support for LAN/WAN, Wi-Fi, and Internet connectivity issues.
Assist in the installation and configuration of network devices (routers, switches, firewalls, access points).
Monitor network performance and escalate issues if required.
Ensure proper cabling, patching, and structured network setup in offices/centers.
Software Support
Install, configure, and update operating systems, antivirus, MS Office, and other required applications.
Troubleshoot software-related issues and coordinate with vendors if needed.
Provide support for email (Outlook/Google Workspace) and business applications.
Assist users with password resets, account setups, and access management.
User Support & Helpdesk
Act as the first point of contact for IT support queries (via phone, email, or ticketing system).
Provide remote and on-site troubleshooting for employees.
Document issues and resolutions for future reference (knowledge base).
Other Responsibilities
Assist in IT asset tracking, audits, and documentation.
Ensure adherence to IT policies, security standards, and data backup procedures.
Coordinate with vendors and service providers for IT maintenance.
Support new employee onboarding (system setup, email ID creation, etc.).
Skills & Qualifications:
Graduate / Diploma in IT, Computer Science, or related field.
1-3 years of experience in IT support (hardware, networking, and software).
Knowledge of Windows OS, Linux basics, MS Office, and Google Workspace.
Basic understanding of TCP/IP, DHCP, DNS, and network troubleshooting.
Strong problem-solving skills and ability to work under pressure.
Good communication and interpersonal skills.