Job Description

Role Summary & Key Objectives

We are seeking an

IT Executive (Desktop Support)

with 2-5 years of hands-on experience in providing technical support, system administration, and IT operations. The role involves managing desktop infrastructure, troubleshooting end-user issues, ensuring network uptime, and maintaining IT security standards. The ideal candidate should be proactive, customer-oriented, and capable of working independently to support organizational IT needs.

Core Responsibilities

1. Desktop & User Support

Provide first-level troubleshooting for desktops, laptops, and peripherals. Handle OS installation and configuration (Windows, Linux, macOS). Perform regular system updates, patches, and performance checks.
2. Network & Firewall

Basic troubleshooting of firewalls, switches, and Wi-Fi access points. Manage MAC binding and user-level network access control. Monitor internet usage, coordinate with ISPs, and ensure uptime.
3. Email & Collaboration Tools

Configure and troubleshoot GSuite, Webmail, and cPanel emails. Support VPN setup, backups, and restore processes. Assist users with calendar, email sync, and authentication issues.
4. System Administration

Manage DNS, DHCP, and basic network configurations. Support user authentication, SSO, and security compliance. Maintain asset/inventory records of IT equipment.
5. Backup & Security

Implement and monitor regular backup schedules. Perform data recovery and restore as required. Ensure endpoint security and user-level security best practices.

Must-Have SkillsTechnical Skills

Strong knowledge of Windows OS (7/10/11), Linux basics, and macOS support. Experience with desktop/laptop troubleshooting, installation, and configuration. Basic understanding of networking protocols (TCP/IP, DNS, DHCP). Familiarity with firewalls, switches, and Wi-Fi setup. Experience in managing email services (GSuite, cPanel, Webmail). Backup and data recovery practices. Antivirus and endpoint security tools.

Soft Skills

Strong problem-solving and analytical skills. Effective communication and user-handling abilities. Ability to prioritize and manage multiple tasks. Proactive, responsible, and team-oriented.

Good-to-Have Skills

Knowledge of Active Directory, Group Policy, and SSO tools. Exposure to cloud-based IT support (AWS, Azure, Google Workspace). Experience in IT compliance, audits, and documentation. Knowledge of IT asset management tools.

Experience Requirements

2 to 5 years of proven experience in

Desktop Support / IT Executive role

. Exposure to managing IT infrastructure in mid-sized organizations preferred.

KPIs / Success Metrics

First Call Resolution (FCR):

% of issues resolved in first attempt.

Average Resolution Time:

Efficiency in handling tickets/requests.

System Uptime:

Maintaining high availability of desktops, networks, and internet.

Security Compliance:

Ensuring zero major security breaches.

User Satisfaction Score:

Feedback from end-users on IT support quality.

Documentation & Reporting:

Up-to-date IT inventory and support logs.
Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

Paid time off Provident Fund
Work Location: In person