The NOC Technician monitors and supports the organization's network systems and services. They are responsible for identifying and responding to incidents, performing system checks, and escalating issues to appropriate teams to ensure optimal network performance and minimal downtime.
Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities:
Key Responsibilities:
Monitor network systems, servers, and telecommunications infrastructure 24/7.
Detect, diagnose, and resolve network incidents and service interruptions.
Escalate complex issues to Tier II/III support or relevant departments.
Document incidents, actions taken, and resolutions in a ticketing system.
Perform routine maintenance tasks, including updates and system checks.
Communicate with internal teams and external vendors for issue resolution.
Follow standard operating procedures (SOPs) and contribute to their improvement.
Support configuration, deployment, and maintenance of network devices.
Qualifications:
Required Skills & Qualifications:
BS in Engineering, Computer Science or Information Technology or equivalent certification and/or experience
5+ years of experience in network/system monitoring or IT support.
Cisco certification is a must, preferably CCNP. More advanced certification and/or security specialization are a plus.
Experience with monitoring tools (e.g., SolarWinds, Nagios, Zabbix).
Strong problem-solving and analytical skills.
Excellent communication and documentation skills.
Experience in working within SLA and incident management frameworks
Willingness to work in shifts, including nights, weekends, and holidays.
Preferred Qualifications:
An ideal candidate will have experience or certification with some or all of the following technologies: