Job Description

We are seeking a diligent and customer-focused IT Hospital Technician to provide essential technical support to our clinical and administrative staff. The ideal candidate will have a strong foundational knowledge of computer hardware (including printers and peripherals) and various software applications, with a commitment to maintaining system functionality and data security in a fast-paced healthcare environment.Key Responsibilities

Hardware Support:

Install, configure, maintain, and troubleshoot computer hardware, including desktops, laptops, printers, scanners, and other peripheral devices.

Software Support:

Install, configure, and update various software applications and operating systems (e.g., Windows, MS Office, basic EMR systems), ensuring smooth functionality.

Troubleshooting:

Diagnose and resolve hardware, software, and basic network issues in a timely manner, either in person, remotely, or via phone.

User Assistance:

Serve as the first point of contact for staff experiencing technical difficulties, providing clear instructions and guidance to ensure minimal disruption to clinical workflows.

Inventory Management:

Maintain accurate records and logs of all IT equipment, repairs, and maintenance activities.

Compliance & Security:

Ensure compliance with all organizational IT policies and healthcare regulations, especially those regarding patient data privacy and security (e.g., HIPAA).

Documentation & Training:

Create and maintain technical documentation and assist in training new users on proper use of hardware and software.

Collaboration:

Work effectively within the IT team and collaborate with other departments and external vendors to resolve complex issues or implement new systems.
Required Qualifications & Skills

Education:

A high school diploma or equivalent is required. An Associate's degree in Information Technology, Computer Science, or a related field is preferred.

Technical Knowledge:

Strong working knowledge of computer systems, hardware components, and software (operating systems and basic applications).

Problem-Solving:

Excellent diagnostic and problem-solving skills with meticulous attention to detail.

Communication:

Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical staff with patience and empathy.

Customer Service:

A professional, customer-service-oriented mindset is essential for working effectively in a healthcare environment.
Job Type: Full-time

Pay: ?10,000.00 - ?15,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person