Job Description

- IT Engineer Designation:

IT Engineer

Department:

Information Technology

Location:

Mumbai / Unit Location

Reporting To:

Head - IT / Senior Manager - IT

Role Objective

To ensure smooth functioning, maintenance, and security of IT infrastructure, systems, and user support across the organization, enabling uninterrupted business operations.

Key Responsibilities

Infrastructure & Systems

Manage and maintain IT infrastructure including servers, desktops, laptops, printers, scanners, and networking devices. Monitor system performance and troubleshoot hardware, software, and network-related issues. Ensure uptime and availability of IT systems across departments.

User Support

Provide L1/L2 technical support to employees for system, application, and network issues. Handle IT service requests and incidents within defined TAT. Support onboarding/offboarding activities (system access, email IDs, asset allocation).

Network & Security

Maintain LAN/WAN, Wi-Fi, VPN, firewall, and antivirus systems. Ensure data security, backups, and adherence to IT security policies. Assist in audits, compliance, and vulnerability assessments.

Software & Applications

Install, configure, and update operating systems and licensed software. Coordinate with vendors for ERP, HRMS, editorial, and media-related applications. Maintain software inventory and license compliance.

Vendor & Asset Management

Coordinate with IT vendors, AMC partners, and service providers. Maintain IT asset register and lifecycle management. Support procurement and evaluation of IT hardware/software.

Documentation & Reporting

Maintain SOPs, IT documentation, and system logs. Prepare periodic reports on system health, incidents, and improvements.

Required Skills & Competencies

Strong knowledge of Windows OS, basic Linux, MS Office, and networking concepts. Hands-on experience with routers, switches, firewalls, and VPNs. Troubleshooting, analytical, and problem-solving skills. Good communication and stakeholder management skills. Ability to work under pressure in time-sensitive environments (print/media deadlines).

Educational Qualification

B.E./B.Tech (IT/Computer Science) or B.Sc / BCA / Diploma in IT Relevant IT certifications (CCNA, MCSE, CompTIA) preferred

Experience

2-5 years of experience in IT support / infrastructure management Experience in media, publishing, or multi-location organizations is an advantage

Key Performance Indicators (KPIs)

System uptime and issue resolution TAT User satisfaction scores Compliance and audit readiness Asset and vendor cost optimization
Job Type: Full-time

Pay: ?300,000.00 - ?600,000.00 per year

Work Location: In person