Job Description

ROLE: IT - Associate

JOB SUMMARY: Reporting to the IT Head and working with staff within the team and cross

functional team.

Exp. Required: 3-4 years of experience in IT infrastructure and CCTV

Education - Diploma-IT, BCA, B.Tech

:

Installation and Configuration: Set up and configure a wide range of computer hardware,

including desktops, laptops, printers, scanners, and network devices (such as switches and routers), ensuring all components are optimised for use within the company's IT infrastructure.

System and Network Monitoring: Continuously monitor and maintain the health and performance of computer systems, local area networks (LAN), wide area networks (WAN), and other critical network resources, ensuring high availability and minimal downtime.

Service Support and Response: Respond to service requests and technical issues in a prompt and efficient manner, providing solutions either in person or via remote support channels (e.g., phone, email, remote desktop tools).

Technical Support: Offer end-to-end support to company employees across all departments, resolving issues related to hardware, software, network connectivity, and systems, ensuring smooth day-to-day operations.

User Account Management: Set up and configure user accounts, ensuring access to necessary systems and applications, and enforce security protocols to protect sensitive company information.

Hardware Repairs and Replacements: Diagnose and repair hardware issues for laptops, desktops, and other devices as required. Replace damaged or obsolete components to maintain optimal functionality.

Technology Testing and Implementation: Test and evaluate new technology solutions to improve business processes, ensuring compatibility with existing systems and meeting organizational needs.

Virus Protection and Software Management: Maintain, configure, and regularly update virus protection software and email applications to ensure all systems are secure against potential threats and vulnerabilities.

LAN and WAN Experience: Leverage your expertise in local area networks (LAN) and wide

area networks (WAN) to troubleshoot connectivity issues, optimize network performance, and ensure reliable communication channels within the company.

Analytical Problem-Solving: Apply strong analytical skills to quickly diagnose and resolve

hardware, software, and network issues, minimizing disruptions to workflow and system

availability.

CCTV Maintenance and Repair: Manage the installation, configuration, and repair of CCTV

security systems, ensuring high-quality surveillance footage and maintaining system reliability.

Wi-Fi Router Setup and Troubleshooting: Install and configure Wi-Fi routers, troubleshoot

connectivity problems, and ensure consistent wireless performance throughout the organization's premises.

Required Skills:

Hardware and Networking: Proficient in troubleshooting and maintaining desktop and server hardware, network switches, routers, firewalls, and other IT infrastructure. Knowledge of networking protocols and technologies such as TCP/IP, DHCP, DNS, and VPNs.

System Installation and Configuration: Experience in the installation and configuration of both software and hardware across diverse platforms, including desktops, servers, laptops, and smart devices.

Network Devices and Systems: Hands-on experience with GPON (Gigabit Passive Optical

Network), CCTV systems, intrusion detection and access control systems, audio-visual setups, and automation technologies.

Device Management: Skilled in managing and maintaining a wide range of devices, including desktops, laptops, servers, and mobile devices, ensuring efficient use of all company equipment.

Brand Expertise: Expertise in handling devices and systems from leading manufacturers such as IBM, HP, Dell, and Apple (e.g., iMac computers and other Apple devices), ensuring proper setup and maintenance.

Security Systems: Knowledge of security systems like CCTV, intrusion, and access control,

ensuring all security measures are up-to-date and functional to safeguard company premises and data.

Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹500,000.00 per year

Benefits:

Cell phone reimbursement Health insurance Paid sick time Paid time off Provident Fund
Work Location: In person