Job Description

DESCRIPTION Amazon is looking for an IT Engineer to join the Global OpsTech Solutions, Service Operations Engineering Team (SOE) We are looking for a passionate, proactive, and talented Engineers who want to remove risk to the customer, resolve globally impacting barriers, and drive innovation within the team. As a member of SOE you will be part of a world-class team in a fast-paced environment that has the entrepreneurial feel of a start-up. This is an opportunity to contribute by building a process and support model which will impact Amazon at a global level. You\'ll be surrounded by people who are wickedly smart and believe that world class service is critical to customer happiness. As a Service Operations Engineer you will serve as a central monitoring location for the OpsTech Solutions supported sites, IT and non-IT systems impacting Operations. Additionally, engineers are utilized in a technical flex role to complete Operational Readiness Testing, Zero Touch Launch, and other initiatives that require technical support within OTIT. This team also serves as the business champions and lifecycle owners for the ServiceNow Configuration Management Data Base (CMDB). This is a global team and strong communication skills are a must. Key job responsibilities Responsibilities Include, but are not limited to: . Monitor, analyze, track and escalate critical events. . Correlate multiple events. . Lead proactive investigations. . Use data to work with teams to implement changes to avert future risk. . Assist in process improvements for Global Operations Teams. . ServiceNow CMDB lifecycle. . Operational Readiness Testing. We are open to hiring candidates to work out of one of the following locations: London, GBR BASIC QUALIFICATIONS - 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience - 3+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience - 4+ years of technical support experience - 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience - Bachelor\'s degree in IT, computer science or equivalent - Experience with networking technology (TCP/IP, subnetting, DNS and DHCP) - Experience in a Desktop Support role at a technology company - Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting - Experience working with Windows server technologies: AD, DFS, Print Services, SCCM Key job responsibilities Responsibilities Include, but are not limited to: . Monitor, analyze, track and escalate critical events. . Correlate multiple events. . Lead proactive investigations. . Use data to work with teams to implement changes to avert future risk. . Assist in process improvements for Global Operations Teams. . ServiceNow CMDB lifecycle. . Operational Readiness Testing. We are open to hiring candidates to work out of one of the following locations: Bangalore, KA, IND BASIC QUALIFICATIONS - Bachelor\'s degree - 5+ years in Global Incident Management - 5+ years in Problem Management experience - 5+ years\' experience in a network focused hands-on technical role working with IP routing protocols/technologies and platforms in large scale data center and/or WAN network environments. - Experience supporting Field IT and Operation Partners in resolving and communicating high-severity problem impacts, defining root cause, and driving tasks to remove future risk. - Experience communicating cross-functionally and across all management levels. - Experience with project management - Good Exposure towards ticketing tools and integration - Technical experience in one or more IT related fields including networking, Linux administration, Microsoft administration, and/or Cisco network configuration and management - Detail oriented, excellent analytical skills, and a strong team player who works well with immediate and extended team, and consistently puts the team above oneself. - Ability to work in and keep up with a fast moving environment via effective prioritization and time management. Experience working in virtualized enterprise networking environments. PREFERRED QUALIFICATIONS - Bachelor\'s degree in Computer Science, Information Systems, Engineering, Business or technical discipline - High Degree of ownership in all matters within IT infrastructure and root cause analysis - Experience in high-severity triage, escalations and issue management - Experience in Ticketing tools and its functions - Thorough understanding of TCP/IP networking, IP routing, Server Load Balancing, Network Security architecture and core technologies such as IP, TCP, OSPF/IS-IS, BGP, MPLS, Server Load Balancers, Firewalls, ACLs, DNS, DHCP, IPAM, LDAP, NFS, etc. - Experience with one or more of the following: router, server load balancer, and firewall vendor platforms: Cisco or Juniper. - Some experience in one or more of the following: Working in a Linux/Unix environment. Possess Scripting skills or have desire to learn them specifically, Python, Perl, or Shell. - Demonstrated problem solving ability - Superior technical aptitude - Proven ability to manage complex tasks - Strong analytical skills

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