Job Description

Bolt is on a mission to democratize commerce. We relentlessly prioritize our retailers-putting their brands front and center while enabling frictionless shopping at any touchpoint in the customer journey. At the center of it all is our rapidly growing universal shopper network-Bolt merchants such as Revolve, Luisa via Roma, Benefit Cosmetics, Kendra Scott, Lucky Brand Jeans, and Johnny Was can access tens of millions of shoppers, offering them a best-in-class checkout.
And revolutionizing ecommerce is only half of the equation-we're also transforming the way we work. At Bolt, we have created a work environment where people learn to drive impact, take risks and make big bets, and grow from feedback, all while feeling welcomed and accepted for who they are. Come join us on the adventure today!
About This Role:
In this role, you'll be a cornerstone of our IT operations, acting as the second line of support for complex technical issues and taking ownership of our core IT systems. We're seeking an engineer with a creative problem-solving and automation-first mindset, who is excited to build and refine processes using low-code platforms like Okta Workflows and Zapier. Your responsibilities will span system administration, SaaS management, and IT security, ensuring our hardware and software ecosystem runs smoothly and efficiently. You will be instrumental in maintaining a secure and scalable IT environment that empowers Bolt to succeed.
You will:

• Ensure an exceptional level of IT system performance and support to users
• Have an "automation-first" mindset, and a knack for creative problem-solving and willingness to build solutions when appropriate, both independently and with direction
• Help ensure a frictionless experience for all users, regardless of their technical aptitude
• Resolve tickets as the second line of troubleshooting
• Manage, maintain, and streamline our tech stack, from identity to endpoint (We use Okta, Google Workspace, Rippling, Intune, and a whole lot more)
• Write documentation, log changes, and keep stakeholders in the loop
• Develop business continuity procedures, and maintain data backups
• Directly contribute to the productivity and satisfaction of all employees by ensuring a stable and efficient IT environment
• Help onboard new employees and ensure they're ready to hit the ground running

About you:

• Bachelor's degree in Information Systems, Technology, or related field, or equivalent
• 4+ years of experience in IT, especially Helpdesk/Specialist/Systems Administration work
• Exceptional written and verbal communications skills and ability to take in and synthesize complex nuanced information from many different perspectives
• Experience with troubleshooting Windows and MacOS environments, G Suite, and Microsoft 365
• Experience with macOS MDM offerings (Jamf, Kandji, Rippling) and SSO solutions (Okta, OneLogin, Google OAUTH)
• Experience with low-code/no-code/PaaS solutions (Okta Workflows,

, Zapier) * Demonstrated experience with building automations or workflows to enhance productivity

• High level of tolerance and flexibility to address complex cross-functional issues and to reach compromises with key stakeholders
• Proven track record for working independently in a fast-paced startup environment
• Some general experience with scripting and coding (Bash/ZSH/Python)

Benefits Upon Successful Conversion to Full Time Employee:

• Comprehensive health coverage: Medical, dental and vision
• Remote-first workplace
• Time away: Minimum of 20 days guaranteed PTO, paid holidays + floating holidays, your birthday off!
• Paid parental leave
• Competitive Pay
• Retirement plans
• Virtual and in-person team & company events

In addition to our core values, Bolt is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and expression, genetic information, pregnancy and related conditions, veteran status or any other reason prohibited by law. On our mission to democratize commerce, the Bolt platform levels the playing field for everyone. As a company, we are committed to designing products, building a culture, and supporting a team that reflects the diverse population we serve (that is, everyone).

Skills Required