It Customer Support Executive
Year Surat, Gujarat, India
Job Description
- Significant focus on professionalism and quality of service.
- Generates reports for upper management.
- Reviews customer evaluations in regards to service representatives' work and looks for areas that need improvement.
- Trains newly hired customer service representatives.
- Listens to recordings of representatives interacting with customers and uses the recordings to enhance training or offer necessary correction.
- Provides assistance to representatives during extremely busy times.
- Maintain, manage and update technical system documentation.
- Health insurance
- Life insurance
- Provident Fund
- Day shift
- Overtime pay
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Job Detail
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Job IdJD2919480
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSurat, Gujarat, India
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EducationNot mentioned
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ExperienceYear