Job Description

Job Title:

IT Customer Care Executive Trainer

Location:

Sitamarhi

Salary Range:

?10,000 - ?16,000 per month

Job Type:

Full-time

Job Summary:

We are seeking a dedicated

Trainer

to deliver training for the

IT Customer Care Executive course

. The trainer will be responsible for teaching both theory and practical modules, guiding students in developing IT skills, communication abilities, and customer service techniques.

Key Responsibilities:

Conduct classroom and lab sessions on IT basics, computer applications, and customer care processes. Train students on handling customer queries (voice/non-voice). Deliver training on MS Office, internet usage, email handling, and CRM tools. Prepare lesson plans, training materials, and assessments. Mentor students in communication, soft skills, and problem-solving. Maintain attendance, progress reports, and evaluation records. Ensure students are industry-ready for apprenticeships and jobs.

Requirements:

Qualification:

Graduate in IT/Computer Science/Any discipline with good IT knowledge.

Experience:

Prior teaching/training experience or industry experience in IT/BPO/Customer Care preferred. Strong communication skills in Hindi and English. Basic technical troubleshooting skills.

Skills Required:

IT & Computer fundamentals. Customer service and communication. Classroom management and mentoring. Patience and ability to engage with students.
Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹16,000.00 per month

Work Location: In person