Job Description

Roles and Responsibilities

Training Delivery:

Conduct IT training sessions for students enrolled in KYP and Domain Skilling Programs. Develop and deliver customized lesson plans and training modules. Utilize innovative and interactive teaching methods to ensure maximum Conduct

IT Customer Care

and

Soft Skills

training sessions for students enrolled in KYP and Domain Skilling programs.

Curriculum Implementation

Ensure complete alignment with

KYP curriculum

and

SSC/Q2217 - IT Customer Care Executive (v1.0)

qualification standards. Stay updated with

industry trends, tools, and software

relevant to customer service and IT-enabled support roles. Integrate digital platforms and simulations to provide a

real-world learning experience

.

Student Management

Assess trainees' communication, computer, and problem-solving skills and customize the teaching approach accordingly. Conduct

regular assessments, feedback sessions, and mentoring

to track and improve learner performance. Motivate students to achieve program objectives and prepare them for

job readiness and placement opportunities

.

Program Administration

Maintain accurate records of

attendance, assessments, and feedback

as per program requirements. Coordinate with

mobilization, MIS, and administrative teams

to ensure smooth batch operations. Support in the

mobilization, registration, and examination process

as needed.

Technology and Skill Development

Train students on

basic IT skills

,

CRM tools

, and

customer service software

used in BPO and ITES sectors. Enhance students'

verbal and written communication

,

email etiquette

, and

customer handling techniques

. Facilitate practical sessions and role plays for

live call handling and query resolution

.

Quality Assurance

Deliver sessions in compliance with

program standards and quality benchmarks

. Collect student and program feedback for continuous improvement. Participate in

train-the-trainer programs

, audits, and quality reviews.

Qualifications and Skills

Education:

Bachelor's degree in Computer Science, IT, or any related discipline.

Certifications:

Customer Service, ITES/BPO, or related domain certifications preferred.

Experience:

Minimum

1-3 years of experience

as an IT Trainer or Customer Care Trainer. Prior experience in

KYP or Skill India domain-based programs

is highly desirable.

Technical Skills:

Proficiency in

MS Office, CRM tools, email communication, and basic IT troubleshooting

.

Soft Skills:

Strong communication and interpersonal skills. Ability to motivate and engage learners effectively. Patience, adaptability, and mentoring skills. Develop and deliver

interactive lesson plans

,

training modules

, and

practical assignments

relevant to the Customer Care domain. Use

innovative, activity-based, and technology-enabled

teaching methodologies to enhance learner engagement and comprehension.
Job Type: Full-time

Pay: ?12,000.00 - ?18,000.00 per month

Benefits:

Provident Fund
Education:

Bachelor's (Required)
Experience:

Teaching experience: 3 years (Required)
Work Location: In person