Job Description

IT Support and Troubleshooting (Primary)

Provide first-line support for hotel staff for common tech issues (computers, printers, internet/Wi-Fi, email access, basic software problems).
Assist with setting up and maintaining devices such as desktops, laptops, POS terminals (if applicable), and office equipment.
Help troubleshoot basic network connectivity issues and coordinate escalations to internet/service providers when required.
Support basic hotel systems and tools (e.g., property software, booking-related tools) by reporting issues and following up with vendors.
Perform simple routine checks to confirm systems are functioning (Wi-Fi uptime, printer availability, workstation readiness).
Maintain basic documentation: inventory list of devices, common fixes, vendor contacts, and issue logs.
Vendor Coordination and Service Follow-Up

Coordinate with third-party IT vendors and service providers for repairs, replacements, and escalated technical issues.
Track open issues and follow up to ensure timely resolution.
Basic Digital and Social Media Support (Plus)

Respond to routine guest queries on social media platforms (availability questions, basic hotel information, directions, amenities), using approved templates and tone.
Escalate complex or sensitive guest messages to the appropriate department (Front Office/Reservations/Management).
Support basic online reputation management by flagging reviews/messages that need attention.
General Support

Assist management with basic reporting or coordination tasks related to technology and digital communication.
Help ensure staff follow basic IT best practices (password safety, proper handling of devices).
Requirements (Practical and Not Overly Technical)

1+ year experience in IT support, helpdesk, or troubleshooting in any environment (hospitality experience is a plus).
Comfortable with basic troubleshooting: printers, Wi-Fi, Windows/Mac basics, and common software.
Good communication and customer-service skills (you'll be helping busy staff and occasionally guests).
Organized and reliable, with the ability to track tasks and follow up.
Experience working with hotel systems (PMS/POS) or coordinating with vendors.
Experience handling social media messages or basic online guest communication.
Basic knowledge of routers, access points, and network troubleshooting (no advanced certifications required).
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person