Job Description

Key Responsibilities:

Technical Coordination

: Coordinate with the external IT team for implementations and system upgrades, working closely with the IT team for system updating and new project implementations.

Technical Support:

Providing first-level technical support to users, troubleshooting hardware, software, and network issues, and escalating complex problems to higher-level support when needed.

System Maintenance: Installing

, configuring, and maintaining computer systems, networks, and software.

Monitoring and Troubleshooting:

Monitoring system performance, identifying potential issues, and troubleshooting errors to ensure optimal system functionality.

IT Policy Implementation:

Assisting in the implementation and monitoring of IT policies and procedures.

Project Support:

Supporting IT projects by assisting with planning, execution, and monitoring tasks, including coordinating resources and managing schedules.

Documentation: Documenting

IT processes, troubleshooting steps, and system configurations.

Vendor Management:

Assisting with vendor communication and coordination for IT-related purchases and maintenance.

Security Management:

Implementing and maintaining basic security measures, such as firewall configurations and data backup solutions.

Skills Required:

Technical Skills:

Strong understanding of computer hardware, software, networks, and basic troubleshooting principles.

Communication Skills:

Excellent verbal and written communication skills to effectively interact with users and other team members.

Problem-Solving Skills:

Ability to analyze problems, identify solutions, and implement them effectively.

Organizational Skills:

Ability to manage multiple tasks, prioritize effectively, and meet deadlines.

Customer Service Orientation:

A willingness to help users and provide excellent support.

Teamwork:

Ability to collaborate effectively with other team members.

Experience:

Minimum 2 years' experience on similar role with a medium size company.
Job Type: Full-time

Pay: ?25,000.00 - ?30,000.00 per month

Shift:

Day shift
Work Location: In person

Expected Start Date: 14/07/2025