Job Description

Job Category:

IT Coordinator

Job Type:

Full Time

Job Location:

Pattom
ROLE AND RESPONSIBILITIES

ABOUT THE ROLE

The IT Co-ordinator will be responsible for managing and maintaining the organization's IT

systems, focusing primarily on cloud services (Azure), user account management (Active

Directory), and Office 365 administration. The role ensures that the internal systems are

reliable, secure, and optimized to support operational excellence across departments.

RESPONSIBILITIES

Administer and support Azure for identity management and authentication. Manage Office 365 environment including user accounts, licenses, mailboxes,
SharePoint, and Teams.
Monitor and maintain Active Directory services including password policies,
group policies, and user provisioning.
Ensure system security by implementing and monitoring access controls,
encryption standards, and compliance with organizational policies.
Provide Level 2 (L2) technical support for system-related issues including login
failures, access issues, and software troubleshooting.
Perform routine system health checks, monitor alerts, and resolve any anomalies
proactively.
Execute patch management and apply critical updates to systems as per best
practices.
Maintain and update IT documentation such as asset inventories, system
configurations, and user access logs.
Manage backup and recovery solutions for critical user data stored on cloud
platforms.
Support Azure security configurations including MFA enforcement, conditional
access policies, and user role management.
Coordinate with network and infrastructure vendors when specialised or higher-level intervention is required. Assist in IT onboarding and offboarding processes related to systems and cloud
accounts.
Provide basic training and support to users on system and application usage
where needed.
Participate in internal audits and ensure IT compliance documentation is up to
date.
Identify areas for improvement in system performance, security, and user
experience and propose solutions.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

Any degree CCNA/MCSE would be an added advantage

PREFERRED SKILLS

Technical Skills:
Proficiency in Microsoft Azure administration and Office 365 Management. Experience with Active Directory, Group Policies, and access control. Familiarity with IT security standards, backup solutions, and cloud/hybrid
environments.
Knowledge of system automation, scripting (PowerShell ,Python), and infrastructure
troubleshooting.
Understanding of IT compliance, security protocols, and disaster recovery principles. Exposure to ERP systems and basic database management is an advantage
Soft Skills:
Strong communication and customer service skills. Proactive attitude towards identifying and resolving system issues. Ability to work collaboratively with operational and administrative teams.

EXPERIENCE:

2-4 years of experience as a IT Co-ordinator or similar role, working with Azure,

Active Directory, and Office 365 environments.