to support our Desktop Support Engineers and Flex Teams. The role involves handling calls/emails, coordinating service requests, managing incoming parts, and assisting with RTV (Return to Vendor) rejection processes.
Key Responsibilities:
Handle inbound calls and emails from Flex Teams and clients.
Assign and coordinate tasks with Desktop Support Engineers.
Log and update service requests/tickets.
Receive and record incoming hardware parts.
Manage part replacements and handle RTV rejection cases.
Prepare basic reports and maintain documentation.
Requirements:
Any graduate
Good communication and coordination skills.
Basic computer knowledge; familiarity with IT hardware is a plus.
Ability to multitask and manage follow-ups.
Benefits:
Training provided
Growth opportunities in IT coordination and support
Interested candidates can contact HR- 7358756477
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹24,697.51 per month
Benefits:
Flexible schedule
Health insurance
Internet reimbursement
Leave encashment
Provident Fund
Work Location: In person
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