Job Description

We are hiring an

IT Client Growth & Retention Executive

to manage existing clients, strengthen relationships, and drive account growth through upselling and renewals. This role focuses on customer satisfaction, repeat business, and long-term client retention within IT and digital services.

Key Responsibilities

Manage and nurture existing client accounts to ensure high satisfaction Identify upsell and cross-sell opportunities for IT services and solutions Conduct regular follow-ups and service reviews with clients Handle renewals, contracts, and client onboarding support Coordinate with technical and delivery teams for smooth project execution Resolve client concerns and ensure timely issue closure Maintain accurate client records and growth reports in CRM systems Achieve retention, renewal, and revenue growth targets

Eligibility Criteria

For Freshers / Interns

Interest in client servicing, account management, or IT services Good communication and relationship-building skills Willingness to learn customer success and growth strategies

For Experienced Candidates

Minimum 6 months of experience in account management, client servicing, or IT sales Experience in renewals, upselling, or B2B client handling preferred Familiarity with CRM tools and retention workflows

Required Skills

Strong communication and customer relationship skills Problem-solving and objection-handling abilities Basic computer and CRM knowledge Target-driven and customer-focused mindset

What We Offer

Fixed in-hand salary + performance-based incentives Structured growth and retention processes Training and career development opportunities Professional and supportive work culture
Job Types: Full-time, Permanent, Fresher

Pay: ?15,000.00 - ?55,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Ability to commute/relocate:

Vaishali, Ghaziabad, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person