Job Description

Position Overview
The IT Business Analyst supports and enhances digital solutions that underpin Responsible Sourcing and HSEC business processes within a global commodity trading environment.
The role combines Level 2 application support with business analysis and continuous improvement, partnering closely with business stakeholders, IT teams, and vendors to ensure stable operations and the delivery of scalable, compliant technology solutions.
Key Responsibilities
1. Application Support (Level 2) - 50%

• Provide Level 2 support for Supply Chain Responsible Sourcing applications, including platforms like Origin (Grouptree) and business intelligence tools like Qlik or similar.
• Triage and resolve incidents and service requests, perform root-cause analysis, and escalate to vendors or L3 teams where required.
• Maintain application configuration, user access, workflows, reference data, and reports in line with business needs and IT standards.
• Monitor system health, integrations, and data flows; proactively identify issues and recommend corrective actions.
• Support vendor release cycles, including patch reviews, regression testing, and validation of fixes or enhancements.
• Maintain support documentation, user guides, and knowledge articles to improve user adoption and reduce recurring issues.
• Coordinate with vendors and internal IT teams to track issues through to resolution and ensure service continuity for global users.

2. Business Analysis & Continuous Improvement - 50%

• Engage our Supply Chain Responsible Sourcing stakeholders to elicit and document business requirements, workflows, data definitions, and reporting needs.
• Translate regulatory, operational, and sustainability requirements into clear functional requirements, user stories, and acceptance criteria.
• Collaborate with solution architects and platform owners to design system enhancements, workflow optimisations, and integrations.
• Support evaluation and adoption of new platform capabilities or modules within Intelex, Origin (Grouptree), or comparable systems.
• Support SIT and UAT to ensure solutions meet business requirements before deployment.
• Assist with change management activities, including supporting user training.
• Act as a liaison between business and IT teams, supporting prioritisation of enhancements, defect resolution, and roadmap planning.
• Monitor data quality and reporting outputs, supporting remediation and ensuring reliable downstream reporting.

Required Skills & Experience
Professional Experience

• 4-7 years of experience in an IT Business Analyst, Application Support Analyst, or hybrid BA/Support role within enterprise environments.
• Proven experience providing Level 2 application support for business-critical platforms, including incident management, root-cause analysis, and coordination with vendors and L3 support teams.
• Must have experience implementing, supporting, or integrating Responsible Sourcing and traceability platforms such as Origin (Grouptree) or equivalent supplier ESG, due-diligence, or chain-of-custody systems.
• Good to have hands-on experience supporting and enhancing HSEC/EHS platforms such as Intelex or similar solutions including Enablon, Cority, Sphera, VelocityEHS.
• Exposure to commodity trading, supply chain, or operational asset environments, ideally in energy, mining, metals, or related sectors.

Technical & Domain Knowledge

• Must demonstrate understanding of Responsible Sourcing and Supply Chain Sustainability concepts such as supplier risk, ethical sourcing, chain-of-custody, and regulatory compliance.
• Good to have working knowledge of HSEC processes: incident management, risk assessments, inspections, corrective actions, and audits.
• Familiarity with sustainability and regulatory frameworks (e.g., ISO 14001/45001, GHG Protocol, CSRD/ESRS, modern slavery legislation, CSDDD) is advantageous.
• Understanding of system integrations, APIs, and data flows between operational systems, ESG platforms, and reporting tools.

Soft Skills & Personal Attributes

• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication skills, with the ability to engage both technical teams and non-technical business users.
• Strong stakeholder management skills and a service-oriented mindset.
• Ability to manage competing priorities across support and delivery activities.
• Proactive, adaptable, and comfortable working in a fast-paced, global environment.

Education & Certifications

• Bachelor's degree in Information Systems, Computer Science, Business, Engineering, Sustainability, or a related discipline.
• Certifications or training in Business Analysis (CBAP, PMI-PBA), ITIL, Agile/Scrum, or ESG/HSEC domains are highly regarded.

Skills Required