Job Description

Position:

Senior Manager - IT Infrastructure & Automation

Location-

Kanpur

Reports to:

VP - Operations and Alumni Relations

Role Overview:

Lead digital transformation by managing IT infrastructure, automating processes, and driving CRM efficiency. Key focus on Zoho CRM (workflow integration & automation), IT policy creation, and team leadership.

Key Responsibilities:

Develop IT strategy, SOPs, and governance frameworks Manage and customize Zoho CRM; ensure seamless integration Oversee IT infrastructure, cybersecurity, and system upgrades Automate workflows to improve operational efficiency Represent IT in leadership meetings and cross-functional forums Lead and mentor IT team Supervise website/app updates and vendor coordination

Requirements:

Bachelor's/Master's in IT or related field 8-10 years' experience; 3+ in leadership roles Must have hands-on Zoho CRM expertise Strong communication, leadership, and strategic thinking skills Preferred: Zoho CRM Cert., ITIL, PMP
Job Types: Full-time, Permanent

Pay: Up to ?125,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift
Work Location: In person