Job Description

Job Title: Hotel IT AssociateJob Summary

The Hotel IT Associate is responsible for providing technical support and maintaining the hotel's IT systems to ensure smooth daily operations. This role supports hotel staff and guests by troubleshooting hardware, software, network, and system issues, while helping maintain secure and reliable technology across all departments.

Key Responsibilities

Provide first-level IT support to hotel staff and, when needed, guests Troubleshoot hardware, software, POS, PMS, and network connectivity issues Support hotel systems including Property Management Systems (PMS), Point of Sale (POS), email, Wi-Fi, and telephony Install, configure, and maintain computers, printers, servers, and other IT equipment Monitor system performance and report issues or risks to IT management Assist with user account management, access controls, and basic cybersecurity practices Coordinate with external vendors and corporate IT teams for escalated issues Maintain IT inventory, documentation, and support logs Ensure compliance with hotel IT policies and data protection standards Provide on-call or shift-based support as required by hotel operations
Qualifications & Skills

Diploma or degree in Information Technology, Computer Science, or related field (or equivalent experience) Basic knowledge of Windows/macOS environments and networking concepts Familiarity with hotel systems (PMS, POS) is a strong advantage Strong troubleshooting and problem-solving skills Good communication and customer service skills Ability to work flexible hours, including weekends or holidays if required Attention to detail and ability to work under pressure
Job Types: Full-time, Permanent

Pay: ?160,000.00 - ?200,000.00 per year

Benefits:

Cell phone reimbursement Food provided Health insurance Paid time off Provident Fund
Work Location: In person