Job Description

About Us:

Gokulam Grand Trivandrum is a premier business-class hotel known for its exceptional hospitality, modern amenities, and state-of-the-art infrastructure. We strive to provide an impeccable guest experience, and technology plays a vital role in delivering this promise.

Job Summary:

The IT Associate will be responsible for providing day-to-day technical support, managing hotel systems, and ensuring all IT operations run smoothly and securely. The ideal candidate should have a strong technical background with a proactive approach to troubleshooting and maintaining IT infrastructure in a hospitality environment.

Key Responsibilities:

Provide first-level support for all IT-related issues faced by hotel staff and guests. Maintain and troubleshoot hotel management systems (PMS, POS, back-office systems). Monitor and maintain LAN/WAN, Wi-Fi infrastructure, and network security. Assist in the installation, configuration, and maintenance of hardware (computers, printers, servers) and software applications. Ensure uptime and smooth functioning of hotel communication systems (IP telephony, internet access, CCTV, etc.). Maintain regular backups and ensure data protection protocols are followed. Coordinate with third-party vendors and service providers for IT equipment, software, and support services. Monitor IT inventory and assist in procurement and AMC management. Prepare and maintain documentation for systems, procedures, and support tasks. Support IT-related training and awareness for staff. Ensure compliance with hotel IT policies and data security guidelines.

Qualifications & Skills:

Bachelor's degree or diploma in Computer Science, Information Technology, or a related field. .6-1 years of relevant experience in IT support, preferably in a hotel or hospitality environment. Familiarity with hotel management software (such as IDS, Opera, or similar PMS/POS systems). Strong knowledge of networking, operating systems, and Microsoft Office Suite. Ability to handle multiple tasks and work under pressure. Good communication and interpersonal skills.
Flexibility to work in shifts, including weekends and holidays if required

Job Types: Full-time, Permanent

Pay: ₹120,000.00 - ₹180,000.00 per year

Benefits:

Flexible schedule Food provided Health insurance Paid sick time Provident Fund
Work Location: In person