Job Description

Key Responsibilities:Hardware & Networking Support

Install and configure desktops, laptops, printers, scanners, and biometric systems. Set up and maintain LAN/WAN/Wi-Fi networks, switches, routers, and firewall appliances. Monitor and troubleshoot network performance and connectivity issues.

Software & System Support

Install, update, and troubleshoot operating systems and essential software applications. Manage antivirus, firewall, backups, and ensure compliance with security protocols. Support integration of medical equipment with HIS and network systems.

Troubleshooting & Help Desk

Respond promptly to IT service requests from clinical and non-clinical staff. Troubleshoot issues related to hardware, software, email, internet, and other IT systems. Log, escalate, and resolve incidents within the defined SLA.

HIS Training & Support

Train new users on the Hospital Information System including registration, billing, pharmacy, lab, and reports. Resolve day-to-day HIS issues and coordinate with HIS vendors for escalated support. Maintain user access, permissions, and data integrity within the HIS.

IP Telephony (VoIP)

Install, configure, and support IP phone systems. Troubleshoot voice quality issues and liaise with telecom providers when needed. Maintain extensions, call routing, and device provisioning.

Documentation & Compliance

Maintain IT inventory, license documentation, and asset registers. Prepare incident reports, maintenance logs, and user manuals. Ensure compliance with Qatar's local data protection and cyber security laws.

Minimum Qualifications:

Education:

Diploma or Bachelor's degree in Computer Science, Information Technology, or related field.

Experience:

1-3 years in IT support, preferably in a healthcare or clinic environment.

Preferred Skills:

Proficiency in troubleshooting Windows OS, basic networking, printers, and routers. Experience with HIS systems and electronic medical records (EMR). Familiarity with IP phone (VoIP) setup and support. Basic knowledge of Tally or ERP systems (optional). Strong communication and user support skills. Fluency in English
Job Type: Full-time

Shift:

Day shift
Application Question(s):

Willing to relocate to Qatar
Experience:

Networking: 1 year (Preferred)
Work Location: In person