Job Description

Job Ad

Do you want to rethink your impact, and are you passionate about working in IT Service Desk? Then you might be our new IT Associate.

What if you could work for a cause, not just a company?

Novozymes is the global market leader in biological solutions. We help build better lives. Together with our customers, partners and the global community, we use our innovative thinking and passion for science to boost industries and make everyday products more sustainable for the good of the planet. As the world's leading provider of industrial enzymes and microorganisms, our bio-innovation enables higher agricultural yields, low-temperature washing, energy-efficient production, renewable fuel and many, many other biological solutions that the world can benefit from today and in the future. We call it Rethink Tomorrow.

Welcome to IT Service Desk

The IT Associate will be involved in supporting Novozymes employees with their IT needs and will be part of Global Service Desk based in Bangalore. This team delivers 24/7 technical IT support for internal employees.

This is an end-user facing role which will include interacting with the end users via phone calls, chat and e-mails. Based on this interaction, the IT Associate, using his/her technical and probing skills, will try to resolve issues, reported by users, within defined SLAs. It is expected that this will be done while maintaining highest level of professionalism and customer satisfaction. This role will require the individual to work in night and weekend shifts on a rotation basis.

In this role you'll make an impact by:

Common ServiceDesk duties include answering telephones, chat, communicating with users around tickets, diagnosing and troubleshooting HW and SW problems, dispatching tickets to 3rd level, organizing hardware replacement and installing new software on clients' machines. The key responsibilities for the IT Associate includes:

• Respond to requests for service/technical assistance in person, via phone, emails and chat.
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Advise user on appropriate action
• Follow standard help desk procedures
• Log all help desk interactions
• Administer help desk software
• Identify and escalate situations requiring urgent attention

To succeed you must hold:

• Bachelor in IT, Engineering or other related fields
• 1-3 years of relevant experience with ServiceDesk experience
• Excellent communication, presentation and customer handling skills
• Good process understanding, especially around ITIL.
• Experience with and understanding of working in a multi-cultural environment and are fluent in English.
• Technical Knowledge of Windows 10, Office 365, Active Directory, PC Build, SCCM, Mobile Devices.
• Certifications:
• ITIL V4 Foundation (preferred)
• MCSA: Windows 10 (preferred)

Location:

This job will be located at Bangalore, India

Are you passionate about making a sustainable impact, and do you see yourself in this position? Then unlock your passion and apply today!

Application deadline: 11th November 2022 Novozymes is committed to creating a diverse environment and is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability or veteran status.

Not the right fit for you?
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Want to learn more?
At Novozymes, we invite you to join us in finding biological solutions to the world's problems. Being a pioneering company, we seek people, who are eager to try new things, motivated by challenge and not afraid to fail but driven to try again. And again. Original thinking happens when we're given the flexibility to focus and the freedom to fully unfold our individual strengths. This is key to our innovation power and how we have become one of the top patent holders in the biotech industry. Learn more about Novozymes, our purpose, and your career opportunities at novozymes.com.

Reference no.

10456BR

Job area

IT

Removal time

midnight Central European Time (CET) / 6pm Eastern Standard Time (EST)

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