Job Description

Tech Support Roles and Responsibilities:

Responsible for the successful running, integration and support of various

IT Assets, Applications, Cloud services, VoIP/SIP systems, and Security Devices

. Work closely with users, steering committees, and leadership to ensure

network, hardware, cloud, VoIP, and application requirements

are met. Review and evaluate

hardware, software, cloud, and networking alternatives

and recommend cost-effective solutions. Responsible for

troubleshooting daily IT, VoIP, VPN, Firewall, and software-related issues

faced by different departments. Responsible for maintaining

Daily Reports and Progress Updates

and sharing with stakeholders. Work with the team to maintain & manage inventories procured by the company (both self-owned & on lease). Act as a

brand ambassador for computerization, digitalization, and remote working solutions

. Ability to communicate

technical information (Cloud, VPN, VoIP, Security Policies, etc.)

to a non-technical audience. Developing and implementing IT policies and procedures to ensure

IT Security, Cyber Security, and Data Privacy

. Ensure

IT Security compliances (Firewall, Endpoint, VPN, Spam/Phishing checks)

are met and reported as required. Ensure vendor/partners correctly upgrade systems while ensuring governance and control remain with the company. Oversee

installation, configuration, and maintenance of Windows Servers, Switches, Routers, Firewalls, VPNs, Remote Access software, and IT equipment

. Supervise IT staff, including

Help Desk and IS Analysts

, and ensure smooth execution of responsibilities. Monitor and manage

VoIP (SIP) calls, VPN tunnels, and Firewall security policies

to ensure 24/7 availability and compliance. Supervise all daily IT operations including:

Help Desk, IT Infrastructure, Networking, Telecommunication, Cloud Services, Remote Access, Vendor coordination, and End-user Support

. Preparation of workflow analysis, Root Cause Analysis (RCA), and ensure timely bug/error resolution. Regularly check for

spam, malicious numbers, VoIP call logs, and security threats

. Manage IT delivery projects at scale while meeting

SLA commitments

. Ensure staff are trained on proper use of IT systems (Cloud, Remote Tools, VPN, VoIP, Cyber Security awareness). Download & maintain

backups of VoIP call recordings

for compliance and audits. Maintain

Excel records for all subscribers & active members

. Monitor company websites and ensure

real-time fixes for glitches & bugs

.

Role

- IT Associate

Experience

- 3 to 5 years

Shift timings

- 5:00 AM to 2:30 PM

Location

- Gurgaon, Sector 48

Email

- recruitment@veye.co.in

Job Types

: Regular / Permanent, Full-time

Pay

: ?20,000 - ?45,000 per month

Benefits:

Flexible schedule Provident Fund

Schedule:

Morning Shift

Ability to commute/relocate:

Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)

Job Location -

Veye Research Pvt Ltd.

Unit No.940-941, 9th Floor, JMD Megapolis, Sohna Rd,

Sector 48, Gurugram, Haryana 122018

Job Types: Full-time, Permanent

Pay: ?240,000.00 - ?450,000.00 per year

Benefits:

Flexible schedule Provident Fund
Ability to commute/relocate:

Badshahpur, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

What is your Notice period? What is your CTC ?
Experience:

Computer hardware: 3 years (Required) BPO: 3 years (Preferred)
Work Location: In person