We are looking for a proactive and detail-oriented
IT Associate
to support the day-to-day IT operations across our organization. The ideal candidate will manage hardware and software support, troubleshoot technical issues, maintain system performance, and assist with user training.
This is a hands-on role for someone who enjoys solving problems, working with people, and keeping systems running smoothly in a fast-paced work environment.
Key Responsibilities
Provide first-level IT support for hardware, software, networks, and systems across all departments.
Install, configure, and maintain desktop and laptop systems, printers, and other peripherals.
Set up new users, manage accounts, permissions, and security settings.
Monitor system performance and perform routine maintenance to avoid downtime.
Troubleshoot issues related to Wi-Fi, email, operating systems, and business applications.
Manage software updates, patches, antivirus programs, and IT inventories.
Coordinate with external vendors for major hardware/software repairs and purchases.
Document IT processes, user manuals, and SOPs.
Support POS systems and internal software used in retail or F&B operations (if applicable).
Assist in implementing data backups, cybersecurity protocols, and system audits.
Requirements
Bachelor's degree in IT, Computer Science, or related field.
1-2 years of experience in a similar IT support or helpdesk role.
Basic knowledge of networks, firewalls, Windows/Mac OS, and common business software.
Strong problem-solving skills and a service-oriented approach.
Good communication and interpersonal skills.
Ability to work under pressure and manage multiple tasks.
Preferred Skills
Experience in hospitality, retail, or F&B industry IT systems.
Familiarity with POS systems, CCTV, and cloud-based tools.
Basic knowledge of data security and backup protocols.
Job Types: Full-time, Permanent
Pay: ?18,000.00 - ?25,000.00 per month
Benefits:
Health insurance
Paid sick time
Paid time off
Provident Fund
Shift:
Day shift
Work Days:
Weekend availability
Work Location: In person
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