Job Description

Job Purpose

The IT Assistant is responsible for providing technical support and ensuring the seamless functioning of IT systems within the organization. This role involves troubleshooting hardware and software issues, assisting end-users, and maintaining accurate documentation of technical problems and resolutions

Principal Accountabilities

Help with troubleshooting hardware and software Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Ability to diagnose and resolve basic technical issues

Additional Responsibilities

Ability to diagnose and resolve a variety of technical issues Network support and CCTV

Key Competencies

Understanding of IT hardware, software, and networking concepts. Problem-solving and analytical skills. Ability to communicate technical information clearly to non-technical users. Familiarity with ticketing systems and documentation tools. Good interpersonal and customer service skills.

Pre Requisites

A bachelor's degree Training and specialised certifications in device repair, maintenance or installation are also helpful. Fresher with internship experience
Job Type: Full-time

Pay: From
10.00 per month

Application Question(s):

Do you have hands-on experience with networking tasks such as configuring routers, switches, and troubleshooting network issues

Application Deadline: 20/08/2025