Job Description

Job Summary

The IT Assistant provides technical support and assistance to users, helping maintain computer systems, networks, and software applications. This role supports day-to-day IT operations, troubleshoots basic technical issues, and ensures systems run efficiently to meet organizational needs.

Key Responsibilities

Provide first-level technical support to staff (hardware, software, network, and peripherals) Install, configure, and maintain computers, printers, and other IT equipment Assist with user account setup, password resets, and access permissions Troubleshoot and resolve basic system, network, and application issues Escalate complex technical problems to senior IT staff when necessary Perform routine system checks, updates, and backups Maintain IT inventory, documentation, and asset records Support onboarding and offboarding of employees (IT setup and access removal) Assist with cybersecurity best practices and data protection procedures Provide basic training and guidance to users on IT systems and tools
Required Skills and Qualifications

Diploma or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience) Basic knowledge of Windows/macOS operating systems Familiarity with common software applications (Microsoft Office, email systems, antivirus tools) Basic understanding of networking concepts (LAN, Wi-Fi, IP addressing) Strong problem-solving and troubleshooting skills Good communication and interpersonal abilities Ability to work independently and as part of a team
Preferred Qualifications

Prior experience in a helpdesk or IT support role Knowledge of Active Directory, ticketing systems, or cloud platforms (e.g., Microsoft 365, Google Workspace) Basic understanding of cybersecurity principles IT certifications (CompTIA A+, Network+, or similar)
Working Conditions

Office-based with occasional remote support May require lifting or moving IT equipment Occasional after-hours support during system maintenance or emergencies
Key Competencies

Attention to detail Customer service orientation Time management and organization Willingness to learn new technologies
Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?23,000.00 per month

Benefits:

Paid sick time Paid time off
Work Location: In person