Job Description

(Hotel Focus)

The role will primarily focus on providing technical support to both staff and guests, and maintaining the hotel's critical systems.

Typical Responsibilities

System Support

1. Hotel Systems Maintenance: Ensure the smooth and reliable operation of hotel-specific software, including:

PMS (Property Management System): For front desk, reservations, and check-in/out.

POS (Point of Sale) Systems: Used in restaurants and other outlets.

Back-Office Software: Accounting, HR, and administrative systems.

2. Hardware & Software Support: Perform routine maintenance, installation, configuration, and troubleshooting for: Desktops, laptops, and workstations.Printers, scanners, and other peripherals.Operating systems and all standard hotel software.

Network & Connectivity

1. Network Monitoring: Monitor the local area network (LAN) and Wi-Fi infrastructure for stability and performance.

2. Internet Services: Ensure continuous and high-speed internet connectivity for both staff and guests.

3. Telephony/PABX: Maintain the hotel's phone systems and inter-departmental communication lines.

Guest Technology

1. Guest Support: Provide prompt and courteous technical support to guests regarding in-room Wi-Fi connectivity, TV/Entertainment systems, or other technology issues.

2. In-Room Tech: Maintain and troubleshoot smart TVs, digital signage, and other in-room technological amenities.

Security & Data

1. Data Backup: Ensure regular and secure backups of critical hotel data (reservations, accounts, etc.).

2. Basic Security: Implement basic cybersecurity measures like antivirus updates and monitoring firewalls/network security under the guidance of a supervisor.

3. Inventory: Maintain an accurate inventory of all IT hardware, software licenses, and consumables.

User & Administrative

1. Technical Training: Provide basic IT training and guidance to other hotel staff on new software or best practices.

2. Documentation: Maintain documentation for IT procedures, system configurations, and troubleshooting steps.

3. Vendor Coordination: Liaise with external IT vendors for specialized support, repairs, and system upgrades.

Job Types: Full-time, Permanent, Fresher, Internship

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

Cell phone reimbursement Commuter assistance Flexible schedule Food provided Health insurance Internet reimbursement Leave encashment Paid sick time Provident Fund
Work Location: In person