Job Description

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.

We work in two ways - directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.

These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Job Title: IT Asset Management Analyst

Purpose of job:

Contributes towards improving productivity and analytical performance reporting of the GIS Asset Management processing domain

Role context

License Dashboard report generation; Monthly and quarterly reporting of Software Compliance. Coordinate with ITMS on compliance issues. Service Now discovery, data analysis, update and generates reports requested by management, along with recommending and producing reports for quality assurance review of inventory records. Experience with importing, cleaning, transforming, validating or modelling data with the purpose of understanding or making conclusions from the data for decision making purposes. Managing service request queue for SAM, HAM and KM

Main opportunities/challenges for this role

The It Asset Management Analyst role is accountable:

• Recording and processing of Software Asset Management tickets.
• Perform Knowledge Article quality checks using AQI surveys
• Manage Knowledge feedback tasks.
• Identify missing services and updating them in Service Catalogue.
• Reconciliation of BCTN Licenses and ticket management.

• Asset management systems Periodic dashboards and monthly reports for management reporting and Governance.
• Processing of IT Hardware (HAM) Tickets.
• Correct asset records information provided by IT managers, and other sources. Input and maintains accurate hardware records in database.
• Assist in the development of reporting to address management requirements to obtain information.

Qualifications

Degree level qualification or equivalent

Role specific knowledge and experience

Work with different projects where Asset Management team involvement is required.

Analyses project data

Strong analytical and problem-solving skills.

ITIL Foundation certification or experience with IT Service Management processes.

Leads projects, medium-to-large in nature and/or high-risk projects

Coordinates a diverse team with awareness of equality and diversity impact

Further Information

Pay Band - 4

Contract Type - Indefinite

Department/Country- GIS NON-SAP- Noida

Closing Date (Time) - 15th Nov 22 (IST -23:59)

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council's Safeguarding policies for Adults and Children.

If you have any problems with your application please email

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our 'ASK HR' email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.