Job Description

Company Description
Resillion is a global company with end-to-end capabilities: no matter your industry, your geographical location, or stage in your digital journey. With offices in North America, Europe, and Asia, Resillion will be by your side. Helping you and your organization realize your ambitions in cyber security, testing of digital media content and quality assurance.
Whether, testing, certification, (software) development, cyber security, or data-protection, the experts at Resillion do whatever it takes. We work as long and hard as necessary to get you to market.

Job Title: ITAM Associate
Location: Bangalore, India (Hybrid mode)
Experience Range: 2-4 Years
Role Overview:
We are seeking a proactive and detail-oriented Junior IT Asset (License & H/W Asset) Management Associate to join our Global IT Team. The ideal candidate will manage the complete lifecycle of both software licenses and hardware assets across the organization. This role involves discovery, procurement, optimization, and maintenance of all IT tools and assets, ensuring cost efficiency, compliance, and operational excellence.
In addition, the candidate will support the team with Level 1 IT troubleshooting and contribute to improving IT processes and tools.
Key Responsibilities:
1. Software License Management

• Discover and document all existing software tools and licenses across the organization.
• Maintain a centralized inventory of all software licenses in the IT Asset Management tool.
• Conduct regular audits to ensure license compliance, optimize usage, and eliminate redundancies.
• Coordinate with vendors and procurement teams for renewal, purchasing, and negotiation of licenses.
• Propose/Perform proof of concept (POC) and feature comparisons of new software tools.
• Research cost-effective alternatives and make recommendations for more efficient AI solutions.
• Engage with functional and business teams to understand their tool requirements and usage patterns.
• Ensure alignment of software licenses with compliance, budget, and business needs.
• Generate and present periodic reports on license utilization, cost, and compliance status to the Head of IT.

2. Hardware Asset Management

• Manage the end-to-end lifecycle of all hardware assets (laptops, peripherals, network equipment, etc.).
• Handle procurement, allocation, deallocation, and retirement of hardware assets.
• Maintain and update the IT Asset Management (ITAM) tool with accurate hardware asset data.
• Conduct periodic hardware audits to ensure accountability and accurate records.
• Work closely with finance and operations for cost tracking and asset depreciation reporting.

3. Cost Control & Optimization

• Monitor and control IT costs related to licenses, tools, and hardware procurement.
• Identify opportunities to reduce software and hardware expenditures.
• Support budgeting and forecasting for IT assets and licenses.

4. IT Support (L1 Activities)

• Serve as the first line of support for basic IT issues such as user assets, access, hardware setup, and troubleshooting.
• Escalate unresolved issues to Level 2/3 IT support teams.
• Assist in onboarding/offboarding processes with proper asset and license allocation.

Key Deliverables:

• Up-to-date software and hardware asset inventory.
• Regular audit reports (monthly/quarterly) on IT license compliance and usage.
• Cost optimization and savings reports.
• Smooth renewal and procurement cycles for tools and hardware.
• Timely resolution of basic IT support requests.

Qualifications
Education:

• Bachelor's degree in Information Technology, Computer Science, or related field.

Experience:

• 1-3 years of experience in IT asset management, software license management, or IT support roles.
• Experience with IT Asset Management (ITAM) tools (e.g., FreshService, ManageEngine, etc.) preferred.
• Exposure to software procurement and vendor management processes.

Technical Skills:

• Basic understanding of software licensing models (SaaS, subscription, perpetual, etc.).
• Familiarity with IT hardware and peripheral management.
• Proficiency in MS Excel, Power BI, or similar tools for reporting and analysis.
• Knowledge of ITSM processes (Asset, Service Request, Incident and Change Management).
• Work experience in IT ticketing tools- ITAM Module

Soft Skills:

• Excellent communication and coordination skills.
• Strong analytical and problem-solving abilities.
• Detail-oriented with good documentation discipline.
• Ability to work cross-functionally and manage multiple priorities.
• Proactive and cost-conscious mindset.
• Cost optimization mindset

Skills Required