Job Description

At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture. Learn more at and explore our
ServiceNow Developer: The candidate will serve as a Core ServiceNow Developer and support the application as when required. Candidate will be responsible for collaborating with global business users and other IT teams. The candidate is expected to understand key business objectives and IT delivery capabilities to provide suitable solutions in ServiceNow platform. The candidate will take the lead in technical designs, and developing solutions, while working with another IT development in this area. Skill Set Requirement: The ideal candidate should have BE/BTech/ME/MTech/MCA degree with over 10 year's experience in ServiceNow. Ability to work independently with/without little supervision - based on requirement Good communication skills will be necessary to work with Global counterparts Ability to learn quickly is important as we use very broad spectrum of technologies Design, architect, and propose solutions aligned with ServiceNow best practices. Define, implement, and enforce governance standards and process adherence. Review and approve RITM/CHG requests after conducting thorough due diligence and impact analysis. Participate in SCRUM, Sprint, and ad-hoc calls, providing informed inputs across all modules. Proactively assist with team-wide issues, even if not directly owned. Lead stakeholder meetings to gather and define instance-specific requirements. Drive process improvements and explore automation solutions to increase efficiency. Handle ServiceNow Vendor Calls for any high-priority issues. Manage the ServiceNow Vendor Portal for activities like upgrade scheduling, patching, and coordination. Investigate and determine the root cause of major incidents handled by the team. Prioritize and adjust workload based on business and technical requirements. ServiceNow Production Instance Monitoring & Support Willingness to work outside normal business hours on unplanned high priority issues/incidents and planned production deployments (such as upgrades) Mentor other ServiceNow developers on the team Coordinate developer assignments and prioritize their assigned work with the ServiceNow product owner Technical Skills o API Calls. o ServiceNow Orchestration/Automation with Azure, PowerShell. o Inbound / Outbound Notifications. o Platform Analytics Experience, Database views and Dashboard. o Basic of Discovery Jobs, Certification Inventory. o IT Business management. (IDEA/Demand/Project/Story/SCRUM TASK). o Custom Application. o Configuration Management (CMDB) o Automated Testing Framework (ATF), Test Management 1.0,2.0 o ServiceNow Integration with Third party tool. o Mid Server o Knowledge Management o Service Portal Widget o Virtual Agent/Chat Bot/Machine Learning. o Flow Designer. o Service Operation Workspace o Basic of Azure DevOps o Basic knowledge of Clouds (Azure/AWS/OCI) o Security Incident Response Module o Vulnerability Response o Service Bridge o SAFe module o ServiceNow version upgrade. o Basic of Gen/Open AI o Field Service Management (FSM) o Customer Service Management (CSM) o Governance, Risk, and Compliance (GRC) o Human Resource Service Delivery (HRSD) o Employee Center o The following additional skills would be considered a strong plus: ITIL Certification or Knowledge. Basic knowledge of Windows/Network Infrastructure. Scripting Knowledge HTML, CSS, Certification on different modules of ServiceNow
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