Job Description

At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture. Learn more at and explore our
About Lexmark: Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision. When you join us, you step into a technological ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact-across industries, countries, and careers. From engineering and products to digital services and customer experience, you'll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work-on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work. The candidate will work as a Core ServiceNow developer and support the application as required. Candidate will be responsible for collaborating with global business users and other IT teams. The candidate is expected to understand key business objectives and IT delivery capabilities to provide suitable solutions in ServiceNow platform. Skill Set Requirement:The ideal candidate should haveo BE/BTech/ME/MTech/MCA degree with over 5-6 years' experience in ServiceNow.o Ability to work independently with/without little supervision - based on requiremento Good communication skills will be necessary to work with Global counterparts o Ability to learn quickly is important as we use very broad spectrum of technologieso Participate in SCRUM, Sprint, and ad-hoc calls, providing informed inputs across all modules.o Proactively assist with team-wide issues, even if not directly owned.o Investigate and determine the root cause of major incidents handled by the team.o Willingness to work outside normal business hours on unplanned high priority issues/incidents and planned production deployments (such as upgrades)o Should have a strong working knowledge & fundamental understanding of technical and industry best practices in the areas of:o IT Service Management (Incident/Change/Problem/Catalog Items).o Instance Upgrade testing and bug fixing.o Data Import/Export & Transform Maps (IRE).o Scripting Knowledge -Java, Jelly, Angular JS, HTML, CSS, XML, JSONo Basic knowledge on Configuration Management (CMDB).o Workflow Development.o Business rules, Client scripts, UI actions and UI Policies, Macros.o Instance Security configuration best practicesModule Knowledgeo API Calls.o ServiceNow Orchestration/Automation with Azure, PowerShell.o Inbound / Outbound Notifications.o Platform Analytics Experience, Database views and Dashboards.o Basics of Discovery Jobs, Certification Inventory, Service Graph Connectors.o IT Business management. (IDEA/Demand/Project/Story/SCRUM TASK).o Custom Applications.o Configuration Management (CMDB)o Automated Testing Framework (ATF), Test Management 1.0,2.0o ServiceNow Integration with Third party tool.o Mid Servero Knowledge Managemento Service Portal o Virtual Agent/Chat Bot/Machine Learning.o Flow Designero Service Operation Workspaceo Basic of Azure DevOpso Basic knowledge of Clouds (Azure/AWS/OCI)o Vulnerability Responseo Service Bridgeo SAFe moduleo ServiceNow version upgrade.o Basic of Gen/Open AIo Human Resource Service Delivery (HRSD)o Employee Center/PortalThe following additional skills would be considered a strong plus: ? ITIL Certification or Knowledge.? Basic knowledge of Windows/Network Infrastructure.? Certification on different modules of ServiceNow
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