Job Description

:Hello Talented Techie!We provide support in Project Services and Transformation, Digital Solutions and Delivery Management.We offer joint operations and digitalization services for Global Business Services and work closely alongside the entire Shared Services organization. We make optimal use of the possibilities of new technologies such as Business Process Management (BPM) and Robotics as enablers for efficient and effective implementations.We are looking for Service Competence descriptionThe service to be provided is focused on Application support at Siemens. To achieve this, Siemens expects the following competences to be available at the service provider:

• Incident resolution within internal applications.
• End-to-end customer experience providing a single point-of-contact.
• Incident Management Incidents, queries & service requests
• Application support for Siemens Digital People Solutions, namely on PKI card & certificates support.
• Detailing all actions and communication in the tickets.
• Knowledge transfer inside the team regarding the applications and support activities eg Creation of use cases & documentation
• Evaluation of service needs & suggestion of improvements, proactively identifying and reporting issues
• Participating in jour fix & service meetings, being involved in upcoming changes & proactive feedback.

To deliver the above competences, Siemens considers relevant for the outsourcing company to assure consultants with a skillset and experience covering:

• Fluent in English - spoken and written (required).
• Agile & proactive approach.
• Proven experience in Application Support.
• Experience in Help Desk / Service Support.
• Proven skills in ticketing tools (eg: ServiceNow) is a must.
• Ability to learn customer support processes and techniques.
• IT Infrastructure library (ITIL) certification is a plus!
• Experience with handling certificates and/or PKI support is a must.
• Active Directory support experience can be helpful.
• Ability to work on CET (Central European Time) - required.
• Problem solving and research skills.
• Proficient in Microsoft Office (required).
• SharePoint/Wiki or/and webpage skills are helpful.
• Collaboration, Strategic thinking & planning with good organization skills are a must.

Create a better #TomorrowWithUs!We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.This role is based in Bangalore. But youll also get to visit other locations in India and globe, so youll need to go where this journey takes you. In return, youll get the chance to work with teams impacting entire cities, countries and the shape of things to come. Were Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us craft tomorrow.Find out more about Siemens careers at: www.siemens.com/careers

Siemens