Job Description

Sirva is the global leader in moving and relocation services, offering solutions for mobility programs to companies of every size.
With Sirva locations and franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self-service and human support.
By leveraging our global network, we deliver a superior experience that only a "one-stop shop" can provide.
We're a team that works globally to provide the best service locally -- a company that is everything you need, everywhere you need it!
Why work for Sirva?
Being an international brand with a cross regional structure your career opportunities could be endless! You can make colleagues, connections and friendships the world over with Sirva.
Diversity and inclusion are part of our service and therefore is part of our DNA. At Sirva our Inclusion, Diversity & Equity Alliance (I.D.E.A) is our global initiative that imprints itself to our identify.
Sirva has invested in benefits to its employees across health & wellbeing and financial rewards. We are proud to support a flexible hybrid way of working supported by our Work from Home and Core Flex Hours policy - trust & communication Is key to this model and encourage all employees to discuss with their People leaders what works best for you.
About the Role:
The Application Support Engineer plays a key role in ensuring the stability, reliability, and performance of SIRVA's applications. This position is responsible for providing Tier 2 support, troubleshooting issues, and collaborating with cross-functional teams to enhance application efficiency. The role also involves identifying improvement opportunities, driving technical initiatives, and coaching other team members within the Application Support function.
Key Responsibilities:

• Provide Tier 2 support for SIRVA applications and escalate issues to Tier 3 when necessary.

• Identify, document, and address root causes of application problems. Lead initiatives to improve application reliability and performance. Create and maintain
• comprehensive documentation including architecture, configuration, integrations, procedures, and known errors. Plan, configure, and maintain monitoring tools to ensure timely response to alerts.
• Install, configure, and maintain SIRVA applications to ensure consistency across environments.
• Collaborate effectively with team members within Application Support and other technical/non-technical teams to ensure efficient resolution and knowledge sharing.

Qualifications & Skills:
Education / Certification:

• Bachelor's degree in Information Technology, Computer Science, or a related field (equivalent work experience may be considered).
• Microsoft MCSE (Server Infrastructure) certification is an asset.

Experience:

• 5+ years' experience deploying, maintaining, and troubleshooting technologies built on the Microsoft Windows stack (IIS 7+, .NET, SQL Server).
• Experience in web application development and understanding of the full software development lifecycle (SDLC).
• Proficient in MS Transact-SQL.
• Experience with Azure DevOps and PowerShell scripting.
• Experience using monitoring tools such as SolarWinds.
• Understanding of TCP/IP-based services including DNS, DHCP, HTTP, SSH, and SMTP is an asset.
• Familiarity with ITIL Change Management processes.
• Experience using defect tracking tools for documenting software and hardware issues.

Soft Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently with minimal supervision while providing proactive updates.
• Collaborative team player who fosters transparency and teamwork.
• Strong multitasking ability in a fast-paced environment.

Why Join SIRVA:
At SIRVA, you'll work in a collaborative, global environment where innovation and continuous improvement are encouraged. We provide opportunities for learning, growth, and professional development while maintaining a strong focus on service excellence and teamwork.

Skills Required