Job Description

Supporting day to day Incident and Request management submitted through the incident management system as per the service level objectives at Chennai Oragadam Site and remotely all Clean Air Plants in India

• Support procurement, configuration and support end user devices like Laptops, Desktops, Workstations and mobile devices through staging or manual deployment of standard software (XP, MS Office, Lotus Notes, SAP Client, VPN Software, Antivirus, Engineering and other Client Side software) or apps.

• Support procurement, configuration and support of Standard Printers, Plotters, Scanners, Barcode Printers, Biometrics devices and UPS

• Manage and Maintain Asset Register through tools and conduct random physical audit. Follow e.Waste Process for tired and obsolete hardware to retire Assets.

• Support Global IT teams in troubleshooting and maintaining Server, Network (WAN & LAN), Monitoring UPS and Switches, Backup Environment as per direction by L3 teams and external vendor.

• Support Setting up new / expansion / renovation of IT Infrastructure

• Maintaining and loading backup tapes as per backup policy and direction from Global Data Preservation team and support restoration of data as per requests.

• Execution of project tasks as per project direction and completion as per timelines

• Tracking self and vendor resources time in time reporting tools

• Managing client services vendor resources on-site and remote locations in India to meet service level objectives at all Clean Air Sites in India

• Covering all critical equipment's through Annual maintenance contract, reporting issues with services providers and escalating as per vendor service level agreements

• Reporting issues through service desk tools for critical issues supported by global team, tracking and escalating till closure.

• Follow Change Management processes and Critical communication Process during outages and changes

• Actively Participate in Local, Regional and Global team meetings, to understand business requirements, team progress and work on action plans as per committed timelines

• Support Budget Management and Vendor Management activities.

• Drive Continuous Improvement, exercise deep problem solving to avoid repeat issues

• Proactively support all critical equipment's and end user capacity management issues by archiving or upgrading the infrastructure

Skills Required