Job Description

IT Analyst

Description

Description - External

Textron Inc. (NYSE: TXT)

is not only one of the world's best-known multi-industry companies, it is a pioneer of the diversified business model. Founded in 1923, we have grown into a network of businesses with total revenues of $12 billion, and approximately 33,000 employees with facilities and presence in 25 countries, serving a diverse and global customer base. Headquartered in Providence, Rhode Island, U.S.A., Textron is ranked 236 on the FORTUNE 500 list of largest U.S. companies. Organizationally, Textron consists of numerous subsidiaries and operating divisions, which are responsible for the day-to-day operation of their businesses. For more information, please visit

www.textron.com

Textron India Private Limited

in Bangalore was incorporated in 2004 under the Companies Act, 1956, to better serve our customers around the world. This is a global resource that provides engineering and technological solutions for many Textron business units. For more information, please visit

www.textron.in

POSITION SUMMARY

Incumbent is expected to join Textron Systems IT - Infrastructure and Service Delivery team and will be responsible design and develop custom applications and modules on the ServiceNow platform. The Infra structure and Service Delivery team provides innovative solutions using modern technologies to support key requirements, and as part of this team, he/she will take part in a fast-paced work environment with tasks consisting of software development, troubleshooting, documentation, and strategic technological or process improvements.

PRINCIPAL RESPONSIBILITIES

Skilled and motivated ServiceNow Developer with 3-4 years of hands-on experience in designing, developing, and implementing ServiceNow solutions.

The ideal candidate will have a strong engineering background and a solid understanding of IT workflows and service management processes.

Seek and devise alternative courses of actions and solicit feedback for professional development

Collaborate with other technical experts to discuss and decide the most plausible approach to business problem and devise the solution for the same

Exploring new functionality to resolve user issues and enhance user productivity and experience

Providing On-Call and urgent issue support as required

TECHNICAL COMPETENCIES

Design and develop custom applications and modules on the ServiceNow platform.

Configure and customize ServiceNow workflows, forms, UI policies, business rules, and client scripts.

ServiceNow Certified System Administrator (CSA) or other relevant certifications. - (Preferred but not mandatory).

ServiceNow Certified Application Developer (CAD) - (Preferred but not mandatory).

Certified in ITIL V4 - is a plus.

Integrate ServiceNow with external systems using REST/SOAP APIs.

Collaborate with stakeholders to gather requirements and translate them into technical solutions.

Maintain and enhance existing ServiceNow implementations.

Ensure adherence to best practices in coding, testing, and deployment.

Participate in Agile/Scrum ceremonies and contribute to sprint planning and retrospectives.

Provide technical support and troubleshooting for ServiceNow-related issues.

ADDITIONAL COMPETENCIES

Ability to multi-task and prioritize

Willing to work flexible hours as the job demands and learn many new skills on the job

Excellent trouble-shooting skills and deliver on commitments

Ability to think through various business issues and come up with solid design solutions that will stand the test of time.

Good listening and influencing skills; a strong customer focus is a must.

Quickly grasps new concepts when faced with unfamiliar tasks and able to learn new technologies

Strong analytical and problem-solving skills

Self-starter, goal-oriented with strong time management and organizational skills

Ability to work in an environment of ambiguity, maintaining effectiveness in times of shifting priorities and changing business requirements

Must have very good communication / interpersonal skills with the Business Partners to define business requirements

Qualifications - External

Minimum Engineering Degree (B.Tech/BE/M.Tech/related area) in IT or Computer Science is required

Qualifications

Qualifications - External

Minimum Engineering Degree (B.Tech/BE/M.Tech/related area) in IT or Computer Science is required

Recruiting Company:

Textron India PVT Limited

Primary Location:

India-Mylasandra-Bangalore

Job Function:

Information Technology

Schedule:

Full-time

Shift:

First Shift

Job Posting:

07/14/2025, 3:49:18 AM

Job Number:

334492