Job Description

Riverbed. Empower the Experience:
Riverbed, the leader in AI observability, helps organizations optimize their user's experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed's open and AI-powered observability platform and solutions optimize digital experiences and greatly improves IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of market-leading customers globally - including 95% of the FORTUNE 100 - we are empowering next-generation digital experiences. Position:
Position: IT Analyst, Digital Experience
Location: Bangalore, India What you will do:

• Troubleshoot customer issues, including login problems, password problems, asset information, and account information.

• Work with Sales Operations team and IT as necessary to resolve account issues.

• Manage administrative escalations from our Support partners.

• Manage and collaborate with IT on system enhancement requests and bug fixes.

• Test features for the support site and verify new releases.

• Monitor and analyze site metrics, system performance, and user activity.

• Forum administration, including posting announcements and solving basic customer issues.

• Build Riverbed Support's social media presence (such as Facebook, Twitter, LinkedIn, etc.) and manage support communications using these channels.

• Publish and maintain releases (documentation and binaries) for all product lines to support site

What makes you an ideal candidate:

• 1-3 years salesforce.com administration experience

• 1-3 years experience within an enterprise support organization (phone, chat, email, social media, knowledge base, customer portal, etc.)

• Strong analytical and problem solving skills

• Strong interpersonal skills and customer service experience

• Strong written and oral communication skills

• Excellent project management skills with ability to juggle multiple projects/tasks across in a cross functional environment

• Experience with data analysis

What we offer:
Our employee benefits including flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives are some of the reasons why we have had great success in bringing in new talent. In addition, our global employee wellness programs are crafted to support the physical, emotional, and financial well-being of our employees.
Benefits & Perks vary by Country.
About Riverbed:
With a 20-year history of innovation, Riverbed is agile, yet proven, and we are disrupting the market with differentiated solutions that enable our customers to deliver secure, seamless digital experiences and accelerate enterprise performance While we are a 'customer-first' company, we are all about our people with a shared commitment to creating a global impact. We bring our best selves to work and pursue excellence, trust, and respect for one another. We welcome and encourage transparency and open communication throughout the company. We strive to be an inclusive, fair, and enjoyable workplace for our people globally and care about their wellbeing. We are committed to our people, partners, and customers while supporting the communities where we work and live. It's the Power of WE that binds us together.
Riverbed is an equal employment opportunity/Affirmative Action (EEO/AA) employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, physical disability (including HIV and AIDS), mental disability, medical condition, pregnancy or child birth (including breast feeding), sexual orientation, genetics, genetic information, marital status, veteran status or any other basis protected by and in accordance with applicable federal, state and local laws.
Check us out on:
@LifeAtRiverbed Tags:
#LI-SP1

Skills Required