Job Description

ABOUT THE ORGANIZATION
Textron Inc. is a multi-industry company that leverages its global network of aircraft, defense, industrial and finance businesses to provide customers with innovative solutions and services. Textron is known around the world for its powerful brands such as Bell, Cessna, Beechcraft, Hawker, Jacobsen, Kautex, Lycoming, E-Z-GO, Arctic Cat, Textron Systems, and TRU Simulation + Training. For more information, visit:
in Bangalore was incorporated in 2004 under the Companies Act, 1956, to better serve customers of Textron Inc. (NYSE: TXT) around the world. This is a global resource that provides engineering and technological solutions for many Textron business units. We provide engineering and design services including but not limited to drafting, computer aided design, computer aided engineering, solid modeling, finite element analysis, sourcing, business development, marketing and other related activities and services in relation to the above sectors. For more details please visit
Position Summary
The Network IT Analysis role for Textron Network Operations (24x7 Support) is to ensure the day-to-day network operations stability and integrity of Network Services which includes data, WAN, SD-WAN, LAN, video, Network related automation and wireless network services. This is achieved by using support tools and understanding the network Services monitoring, maintenance, support, and optimization of all network hardware, software, and communication links. This individual will also analyze and resolve network hardware and software problems in a timely and accurate fashion and provide lower-level Network Engineering training.
PRINCIPAL RESPONSIBILITIES
Strategy & Planning
24x7 Network Operation hours support.
Rotational On-Call
Work and complete operational tickets for moves, adds, and changes in support of operational network services.
Be the SPOC (single point of contact) for Incidents (INC) tickets in support of network services.
Ability to work within ServiceNow.
Maintain documentation as it relates to network configuration, network mapping, processes, and service records.
Support and Maintain Monitoring tools/ applications (SolarWinds, Splunk Dashboards, etc.)
Maintain policies, procedures, and associated training plans for network administration, usage, and disaster recovery.
Work with a Manage Service Provider (MSP) in supporting, designing, troubleshooting, and other required services support activities.
Understanding Network Solutions that include but not limited to SD WAN, SIP, LAN, ACI, MPLS, WiFi, 5G, Spine-leaf, and other network service solutions.
Operational Management
Configure networks to ensure their smooth and reliable operation for fulfilling company objectives and processes.
Be the Technical point of contact for working with MSP in support of Enterprise solutions.
Monitor network performance and troubleshooting problem areas as needed.
Oversee installation, configuration, maintenance, and troubleshooting hardware, and software.
Monitor and test network performance.
Participate in managing and maintaining network security solutions.
Technical Competencies
Knowledge & Experience
1. Networking Fundamentals
TCP/IP, DNS, DHCP, NAT
IPv4/IPv6 addressing and subnetting
OSI and TCP/IP models
2. Routing & Switching
Static and dynamic routing (OSPF, BGP, EIGRP)
VLANs, STP, EtherChannel
Layer 2/3 switching
3. Network Security
Firewalls (e.g., Palo Alto, Cisco ASA)
VPNs (IPSec, SSL)
NAC (Network Access Control)
IDS/IPS systems
Zero Trust Architecture
4. Wireless Technologies
WLAN design and deployment
Wi-Fi standards (802.11a/b/g/n/ac/ax)
Wireless security protocols
5. Cloud Networking
AWS, Azure, Google Cloud networking
VPCs, subnets, peering, transit gateways
Hybrid cloud connectivity (VPN, Direct Connect, ExpressRoute)
6. Network Automation & Scripting
Python, Ansible, Terraform
REST APIs, Netmiko, NAPALM
SDN (Software Defined Networking)
7. Monitoring & Troubleshooting
SNMP, NetFlow, Syslog
Tools: Wireshark, SolarWinds, PRTG, Nagios
Performance tuning and diagnostics
8. Virtualization & Containers
VMware NSX, Hyper-V networking
Docker networking
Kubernetes networking (CNI plugins)
9. VoIP & Collaboration
SIP, RTP, QoS
Cisco Unified Communications
Microsoft Teams/Zoom integration
10. Compliance & Standards
PCI-DSS, HIPAA, ISO 27001
ITIL, NIST, CIS benchmarks.
Qualifications
Qualifications
The IT Analysis will have a bachelor's degree in computer science/ information technology with 3 - 5 years of related work experience,
Certifications (Recommended)
? Cisco: CCNA, CCNP, CCIE
? CompTIA: Network+, Security+
? Juniper: JNCIA, JNCIP
? AWS/Azure/GCP Networking certs
? Certified Network Defender (CND)
Project Experience
? Network design and implementation
? Migration to cloud or hybrid environments
? Disaster recovery and high availability
? SD-WAN deployment
? Automation of network tasks
Soft Skills
? Documentation and reporting
? Desire to learn/ find the right resolution
? Collaboration with cross-functional teams
? Incident response and escalation
? Continuous learning mindset
? Network Automation & Scripting

Skills Required