The IT Administrator will be responsible for managing and maintaining the company's IT infrastructure, ensuring smooth operation of online matrimonial platforms, internal systems, and communication networks. The role requires hands-on technical expertise, website and server maintenance, data security awareness, and a customer-focused approach to supporting both staff and platform users.
Key Responsibilities:
Manage and maintain company servers (web, application, and database) ensuring high uptime.
Monitor system performance and troubleshoot issues related to hosting, network connectivity, and user access.
Manage local area network (LAN), Wi-Fi, printers, and other IT hardware.
Ensure regular backups of databases and other critical systems.
Coordinate with web developers and third-party vendors to maintain the matrimonial website and mobile apps.
Oversee deployment of updates, bug fixes, and new features.
Monitor website performance, load times, and server logs for anomalies.
Implement security protocols to protect user data and prevent unauthorized access.
Ensure compliance with data privacy regulations (e.g., GDPR, IT Act).
Implement firewalls, antivirus, and endpoint protection solutions.
Conduct regular data audits and manage access permissions for employees.
Maintain confidentiality of user data, including profiles, communications, and payment information.
Provide technical assistance to employees and resolve IT-related issues promptly.
Manage email accounts, cloud storage, and collaboration tools (e.g., Google Workspace, Microsoft 365).
Assist customer support teams with technical troubleshooting related to user accounts or payment gateways.
Schedule and verify regular data backups.
Develop and maintain a disaster recovery plan for IT systems.
Ensure quick restoration of services in case of outages or data loss
Liaise with IT vendors for hardware procurement, domain registration, SSL certificates, and hosting services.
Manage subscriptions for CRM, CMS, and other SaaS platforms used by the company.
Maintain IT inventory and software license documentation.
Required Skills & Qualifications:
Bachelor's degree in Information Technology, Computer Science, or related field.
Certifications such as CompTIA Network+, MCSA, CCNA, or AWS Certified SysOps Administrator are a plus.
3-5 years of experience as an IT Administrator, preferably in an online service or digital platform environment (experience in matrimonial, dating, or e-commerce industries is advantageous).
Proficiency in Linux/Windows server administration.
Knowledge of web servers (Apache, Nginx, IIS) and databases (MySQL, PostgreSQL, MongoDB).
Experience with cloud hosting, DNS management, and SSL configuration.
Familiarity with CRM systems, CMS platforms, and APIs.
Understanding of data privacy and cybersecurity best practices.
Benefits:
Attractive incentive structure.
Training and career development opportunities.
Friendly and supportive work environment.
Working Hours:
10:30 AM - 7:30 PM / One-day week off every week
Salary:
As per industry standards and based on candidate skills checked during interview
Job Types: Full-time, Permanent
Pay: ?10,000.00 - ?15,000.00 per month
Benefits:
Health insurance
Provident Fund
Work Location: In person
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