Job Description

Role Overview

We are seeking a technically capable and proactive

IT Administrator

to join our team in

Mumbai

. This stand-alone position plays a vital role in maintaining and supporting the Group's IT infrastructure, coordinating with departments across all international offices. The role also acts as the primary liaison with our outsourced IT support provider,

Microbyte

, ensuring service quality and issue resolution.
Our IT environment is built on Microsoft Azure and the Microsoft Office suite, including SharePoint and OneDrive, with a mix of laptops and desktops across our operations.

Key Responsibilities

IT Systems & Support

Provide first-line support to staff across all offices for hardware, software, and access issues
Set up and configure laptops and desktops, ensuring readiness for new starters and role changes
Manage user accounts, permissions, and licences within Microsoft Azure, Office 365, SharePoint, and OneDrive
Maintain device security and enforce company IT and data protection policies

Operational Collaboration

Work closely with HR and Operations teams on IT requirements for starters, leavers, and internal promotions
Ensure timely provisioning and deactivation of user accounts and equipment
Support onboarding processes with appropriate IT setup and documentation

Service Management

Act as the main day-to-day point of contact for our outsourced IT provider - Microbyte, ensuring support issues are tracked and resolved
Escalate and follow up on unresolved IT issues through the correct channels
Coordinate small projects or requests with Microbyte, such as system upgrades or configuration changes

Asset & Licence Management

Maintain the IT asset register for hardware and software across all group entities
Track and manage software licences and renewals
Support procurement processes by identifying hardware or licensing needs

Documentation & Compliance

Maintain internal IT documentation, including setup guides and process logs
Assist in ensuring compliance with local and global data security standards
Support business continuity efforts and contribute to IT-related risk management

Requirements

Essential:

3+ years of experience in an IT Administrator or Systems Support role
Strong knowledge of Microsoft Azure, Office 365, SharePoint, and Windows environments
Experience managing IT assets and software licensing
Ability to work independently, manage multiple priorities, and communicate effectively with non-technical stakeholders
Familiarity with working in a global business setting or supporting remote users

Desirable:

Experience working with or managing outsourced IT providers
Exposure to financial services or other regulated industries
Understanding of IT compliance, data protection, and cybersecurity principles
IT certifications such as Microsoft Certified: Azure Fundamentals or CompTIA A+

You will benefit from:

A basic salary relevant to current
Full support to complete industry certifications and progress your career within the business

Skybound Wealth Management is committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified candidates regardless of background.

Department

Support

Locations

Mumbai Office